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Skills

  • Data-driven decision making
  • Communications
  • Process improvement
  • Preventative maintenance scheduling
  • Resource allocation and planning
  • Customer feedback implementation
  • Safety incident tracking and reporting
  • Service Workflow Improvement
  • Digital Documentation Systems
  • Labor efficiency optimization

Work Experiences

  • Collaborated with fleet accounts.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Built strong relationships with repeat clients.
  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.
  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.
  • Achieved a 30% increase in labor efficiency.
  • Achieved OSHA.
  • Boosted return business in Atlanta.
  • Improved customer satisfaction scores by encouraging team members to improve quality and productivity.
  • Achieved results in the past year.

Summaries

  • Achieved a 73% increase in net profits.
  • Collaborated on maintenance strategies.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Experienced Express Lube Foreman with proven safety management and performance optimization skills gained in process environments.
  • Costs were consistently reduced while profits were increased.
  • Achieved quantifiable results.
  • Coordinate resources and personnel to meet any demand.
  • Decreased administrative tasks by 20%.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Express Lube Foreman with 17 years of successful stakeholder engagement and risk assessment experience.

Accomplishments

  • Implemented cross-training initiatives for a team of 3 technicians, reducing downtime by 40% and increasing shop efficiency.
  • Streamlined vendor relationships by renegotiating contracts, yielding a $166,000 annual reduction in supply costs.
  • Resolved product issue through consumer testing.
  • Implemented monthly training on new lubrication technologies, leading to a 81% improvement in service accuracy.
  • Enhanced team efficiency by restructuring task delegation, cutting average idle time by 48%.
  • Collaborated with HR to create a technician apprenticeship program, yielding a 65% reduction in staff turnover.
  • Managed a comprehensive tire and oil change promotional campaign, leading to a 39% increase in customer acquisition.
  • Conducted performance evaluations every 6 months, helping identify high-performing staff and enabling a 44% increase in work output.
  • Recommended process adjustments that reduced average vehicle service time by 14 minutes without sacrificing service quality.
  • Ensured consistent shop performance by driving adherence to maintenance schedules and reducing unscheduled repairs by 37%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Automotive Maintenance Professionals Network (AMPN)
  • Project Management Institute
  • International Council of Nurses
  • Automotive Maintenance and Repair Association (AMRA)
  • Certified Auto Lubricants Specialist (CALS)
  • Automotive Technician Training Council (ATTC)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • International Association of Administrative Professionals

Certifications

  • Technical Service Advisor Certification by Cedar Works
  • ASE Master Technician Certification
  • Certificate in Advanced Diagnostic Software Operations
  • CompTIA Network+
  • First Aid/CPR Certified
  • CompTIA Security+
  • Brake System Specialist Certification
  • CDX Automotive Certification in Engine Performance
  • ServSafe
  • Automotive Management Institute (AMI) Accredited Automotive Manager (AAM)

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