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Skills

  • Security monitoring
  • Inventory control procedures
  • Microsoft Office Suite
  • Superb sales professional
  • Dependable and reliable
  • Promotional support
  • Payment processing
  • Prioritization
  • Liquor law compliance
  • Wire Transfers

Work Experiences

  • Audited customer cash transactions across 9 locations.
  • Assisted new hires in handling cash efficiently.
  • Aligned cashier operations with corporate best practices, reducing transaction-related complaints by 84%.
  • Used Jira to create and submit end-of-shift reports.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Replaced out-of-stock items with new Workdays to satisfy dissatisfied customers.
  • Kept the procedure and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Aligned cash lead initiatives with customer feedback.
  • Helped customers by answering their questions and completing their requests.
  • Achieved President's Club for innovating a cash management strategy that reduced cash handling time by 60% across 17 locations.

Summaries

  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • 8 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Dedicated to exceeding sales targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Cash Lead who is trustworthy and dedicated, with 2 years of experience serving customers and running the register.
  • Cash Lead who has a track record of consistently exceeding sales targets.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Skilled at staff training and building rapport with clients.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.

Accomplishments

  • Monitored
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Planned
  • Increased
  • Supported
  • Contributed to a 15% drop in shoplifting through increased awareness and intervention measures.
  • Trained
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Responded
  • Secured

Affiliations

  • Risk Management Association (RMA)
  • Financial Executives International (FEI)
  • Association of Fundraising Professionals (AFP)
  • Freemason
  • Corporate Finance Institute (CFI)
  • International Cash Handling Association (ICHA)
  • National Association of Retail Management (NARM)
  • Association of Finance Professionals (AFP)
  • International Council of Nurses
  • National Association of Credit Management (NACM)

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Inventory and Financial Reporting Specialist
  • Certified Retail Cashier Trainer (CRCT)
  • Certified Financial Services Auditor (CFSA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Cash Handling Professional (CCHP)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)

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