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Skills

  • Staff training and development
  • Team management
  • Stakeholder engagement
  • Grant writing and acquisition
  • Supervision
  • Risk management
  • Conflict resolution
  • Project management
  • Logistics management
  • Relationship development

Work Experiences

  • Boosted participation in adaptive activities by 38%.
  • Collaborated with local businesses and community partners.
  • Boosted engagement across all demographics by 83%.
  • Built relationships with local entertainers and speakers.
  • Championed interdepartmental collaboration.
  • Inspected equipment to ensure proper operation during peak activity.
  • Achieved Top Performer for program excellence.
  • Achieved results over 10 months.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Championed interdepartmental collaboration on large-scale, multi-day events, decreasing coordination issues by 19%.

Summaries

  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Awarded leader known for developing dynamic events.
  • Achieved results within 4 months.
  • Excellent ability to work collaboratively with coworkers to develop event and activity schedules.
  • Achieved Excellence Award.
  • Conducted detailed post-event evaluations.
  • Built effective relations with vendors.
  • Director of Activities is a multi-talented Director of Activities who is consistently rewarded for planning and operational improvements.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • For optimal performance, 18 years of training workers in proper operational procedures and function, as well as explaining company policies.

Accomplishments

  • Developed a monthly activities calendar, increasing average event attendance by 39%.
  • Enabled cross-departmental collaboration to source materials and ideas for new events, expanding program variety and reducing costs by 46%.
  • Created a comprehensive feedback system to continuously improve the types and offerings of resident activities, leading to a 85% increase in satisfaction scores.
  • Initiated and managed social media campaigns to promote upcoming events, increasing digital engagement by 74%.
  • Trained and mentored a team of 9 activity coordinators, facilitating professional development and program growth.
  • Secured $3 in grant funding for special activity projects, enhancing resources available for resident enrichment experiences.
  • Developed a training program for new activity assistants, streamlining onboarding processes and decreasing the learning curve by 15 weeks.
  • Introduced a resident interest survey system that helped tailor activities to resident desires, boosting overall engagement by 46%.
  • Organized virtual events during critical periods, maintaining average attendance levels despite pandemic restrictions.
  • Produced monthly activity reports showcasing areas for improvement, leading to focused adjustments and a subsequent 81% increase in resident satisfaction.

Affiliations

  • Project Management Institute
  • Council on Aging (CoA)
  • Society for Human Resource Management (SHRM) Member
  • Society of Human Resource Management
  • Certified Meeting Professional (CMP) certification
  • International Festivals & Events Association (IFEA)
  • Volunteer Management Professionals of Canada (VMPC)
  • International Council of Nurses
  • Certified Event Management Expert (CEME)
  • National Cooking for Better Living Association (NCBLA)

Certifications

  • Certified Therapeutic Recreation Specialist (CTRS)
  • SHRM Certified Professional (SHRM-CP)
  • Adult Learning Practitioner Certification – standard
  • CompTIA Network+
  • Certified in Volunteer Program Management (CVPM)
  • Certified Life Enrichment Director (CLED)
  • Certified Senior Advisor (CSA)
  • Senior Living Activity Professional Certification
  • Certified Playground Safety Inspector (CPSI)
  • Certified Wellness Specialist – metric

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