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Skills

  • Drug storage procedures
  • Drug Formulation and Compounding
  • Data accuracy in Tableau audits
  • Drug inventory management
  • Patient eligibility verification
  • Manual and automated medication dispensing
  • Data integrity and system audits
  • Advanced math skills
  • Conflict resolution in patient service
  • Confidentiality and HIPAA

Work Experiences

  • Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
  • Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
  • Used Power BI to create prescription labels, double-checking the accuracy of the patient and medication information.
  • Hired, trained, and coached 7 Data Entry Pharmacy Technicians, resulting in a 4% increase in overall performance.
  • Audited prescription bottling and labeling processes.
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
  • Decreased order rejections.
  • New framework and standard guidelines were implemented, reducing administrative errors from 15% to 16%.
  • Completed bi-weekly inventory audits.
  • Coordinated with process system to streamline prescription refills, slashing wait times by 6 months per patient.

Summaries

  • Multitasking and relationship-building abilities.
  • Achieved a 82% success rate.
  • Adept in advanced pharmaceutical billing and coding techniques.
  • From prescription drop-off to pick-up, a skilled Pharmacy Technician with 5 years of experience and a proven track record of providing exceptional customer service.
  • Clear understanding of performance reporting and risk assessment as well as stakeholder engagement training.
  • Team-oriented and committed to delivering exceptional customer service in a collaborative manner.
  • Efficient Data Entry Pharmacy Technician recognized for performing all pharmacist duties in a 24-hour store with an average of 7 prescriptions per day.
  • Clean room procedures, regulatory guidelines, and overall pharmacy operations are all second nature to her.
  • Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records.
  • Accomplished in electronic tracking systems and compliance with controlled substances, successfully contributing to $17 savings due to process optimization and reduced errors.

Accomplishments

  • Trained 18 pharmacy technicians on new data entry techniques and software updates, increasing team productivity by 72% and reducing errors.
  • Developed a customer complaint tracking system, enabling faster resolution of prescription concerns and improving the overall satisfaction rate to 73%.
  • Maintained a reduced wait time for customers by optimizing the data entry of prescription orders, contributing to a patient satisfaction rate of 37%
  • Performed data entry for 15+ prescription orders daily, achieving a consistent accuracy rate of 85%, meeting or exceeding company targets.
  • Maintained compliance with FDA regulations and HIPAA guidelines by ensuring accurate and secure data entry of patient prescription information.
  • Participated in auditing pharmacy inventory, improving overall medication stock accuracy and reducing discrepancies by 73%.
  • Developed and implemented a streamlined medication data entry process, reducing input errors by 30% and improving overall accuracy of patient records.
  • Managed sensitive patient insurance data entry processes, increasing successful insurance claim approvals by 66%, contributing to improved revenue flow.
  • Facilitated clear communication between pharmacists and medical practitioners to ensure prompt, accurate refills, cutting down refill processing time by 2 minutes per request.
  • Used Power BI to systematically maintain pharmacy records, facilitating a faster claims approval process and reducing approval delays by 27%

Affiliations

  • Insurance Claim Processing Certification - Scrum Master
  • Medical Billing and Coding Professional Association
  • Association for Computing Machinery
  • Healthcare Technician Collegiate Association
  • International Association of Administrative Professionals
  • Jaycees
  • Remote Pharmacy Technician Registration - ITIL
  • Association of Information Technology Professionals
  • State-Specific Pharmacy Technician Association - Austin
  • Society of Human Resource Management

Certifications

  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Patient Safety Certification in Medication Management - Institute for Safe Medication Practices (ISMP)
  • Pharmacy Inventory Management Certification - National Healthcareer Association (NHA)
  • ACPE Accredited Continuing Education in Pharmacy Law - Accreditation Council for Pharmacy Education (ACPE)
  • CPhT+ Cert – Certified Technician (Plus) Specializing in Oncology - National Pharmacy Technician Association (NPTA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certified Pharmacy Technician (CPhT-Adv) - procedure (PTCB)
  • Pharmaceutical Compounding Certification - National Pharmacy Technician Association (NPTA)
  • Certified Business Analysis Professional (CBAP)

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