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Skills

  • Longitudinal data analysis
  • Regulatory compliance
  • Team building
  • Individualized student support plans
  • Relationship development
  • Team Leadership
  • Budgets
  • Diversity and Inclusion Strategies
  • Student complaint resolution
  • Communications

Work Experiences

  • Created individualized learning strategies.
  • Collaborated with faculty and staff to create individualized learning strategies, contributing to a 55% rise in overall student engagement over the course of one year.
  • Authored best practices for student services.
  • Achieved results over the course of several months.
  • Coordinated communication between initiative and method.
  • Connected students with industry leaders.
  • Achieved a 17% improvement in average GPA.
  • Coordinated communication between metric, initiative, and external partners to address holistic student needs, resulting in a more seamless support experience.
  • Transported QuickBooks to three years customer locations.
  • Collaborated with faculty and staff.

Summaries

  • Bolstered campus-wide support initiatives.
  • Achieved quantifiable success in reducing crisis incidents by 27%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted staff training.
  • Created targeted student engagement strategies.
  • Created a comprehensive support network.
  • Achieved results within the past year.
  • Capable Director of Student Support Services with a track record of motivating employees and streamlining program operations over a 15-year career in education.
  • Addressed mental health needs of over 7 students.
  • Adept at orchestrating student networking events, recognized with Excellence Award for contributions to student professional development and career readiness.

Accomplishments

  • Designed and rolled out training for academic advisors, leading to a 79% increase in accurate advising sessions and student satisfaction.
  • Led a team of 4 counselors, boosting student satisfaction scores by 85% over a one year period due to enhanced counseling services.
  • Collaborated with team of 17 in the development of system.
  • Created a comprehensive professional development curriculum for student workers, resulting in a 43% retention increase for part-time campus jobs.
  • Developed and launched an academic success program that increased the GPA of at-risk students by an average of 70% within 18 months.
  • Mentored junior staff in student support service best practices, resulting in improved organizational performance and a 29% decrease in open support cases.
  • Revitalized the tutoring program, which contributed to a 69% improvement in student academic performance across multiple cohorts.
  • Introduced a partnership program linking underrepresented students with campus mentors, improving student retention by 85% within three years.
  • Collaborated with campus offices to launch a holistic student wellness program, enhancing physical and mental health service access for over 4 students.
  • Developed a data-driven retention strategy that contributed to a 42% increase in student persistence from first year to second year.

Affiliations

  • American Society of Health-System Pharmacists (ASHP) - Student Wellness Initiatives
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Society for College and University Planning (SCUP)
  • Rotary International
  • National Center for Student Leadership (NCSL)
  • Lions Club
  • Association for Computing Machinery
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Online Learning Instructor (COLI) - category
  • Certified Academic Advisor (CAA) - National Academic Advising Association (NACADA)
  • Certified Crises Response Education Professional (CREP) - Harbor & Co.
  • Graduate Certificate in School Counseling - program
  • Post-Master's Certificate in Teaching and Learning - category
  • Certified Career Development Facilitator (CCDF)

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