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Skills

  • Conflict resolution
  • Individualized student support plans
  • Community partnership development
  • Business operations
  • Data-driven decision making
  • Grant writing and securing funding
  • Grant Fund Disbursement Oversight
  • Multicultural program development
  • Team management
  • Problem resolution

Work Experiences

  • Connected students with industry leaders.
  • Analyzed longitudinal data on student performance and retention, identifying key areas for improvement, leading to a 34% retention increase year-to-year.
  • Looked for industry trends on social media and through online sources.
  • Authored and published best practices for student services in initiative, sharing successful case studies and improving outreach methods nationwide.
  • Contributed to a 49% rise in overall student engagement.
  • Collaborated with product to launch a career readiness program, which led to 37% more students completing internships prior to graduation.
  • Followed sound financial principles to keep the program on track, maximizing resource utilization while lowering costs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported QuickBooks to three years customer locations.

Summaries

  • Director of Student Support Services is a multi-talented Director of Student Support Services who is consistently rewarded for planning and operational improvements.
  • Achieved results within the past year.
  • Bolstered essential student support services.
  • Achieved quantifiable success in reducing crisis incidents by 27%.
  • Costs were consistently reduced while profits were increased.
  • Bolstered campus-wide support initiatives.
  • Decreased student inquiry response times by 51%.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Collaborative professional with expertise in coordination.
  • Benefitted 6 students per semester.

Accomplishments

  • Collaborated with team of 17 in the development of system.
  • Documented and resolved system which led to standard.
  • Established a cross-functional task force to enhance alignment between student support services and faculty, improving referral speed by 57%.
  • Enhanced the effectiveness of counseling services leading to a 34% increase in student self-referrals for support.
  • Redesigned the student feedback survey, increasing response rates by 50% and utilizing data to guide programming and service improvements.
  • Redesigned outreach methods for student support services, increasing student utilization by 46% in 6 months.
  • Collaborated cross-departmentally to launch a first-year student success initiative, which reduced student withdrawals by 62% in the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with institutional leaders to align Student Support Services initiatives with strategic goals, achieving a 22% reduction in student attrition.
  • Introduced a partnership program linking underrepresented students with campus mentors, improving student retention by 85% within three years.

Affiliations

  • Society for Social Work Leadership in Healthcare (SSWLHC)
  • National Academic Advising Association (NACADA)
  • Association for Institutional Research (AIR)
  • Jaycees
  • Society for College and University Planning (SCUP)
  • National Center for Student Leadership (NCSL)
  • Society of Human Resource Management
  • National Network of Education (NNE) - Multicultural Student Services Network
  • The Mentor Collective - Member of Student Mentorship Programs Advisory Board
  • Student Affairs Administrators in Higher Education (NASPA) Student Retention Initiatives

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified in College Student Personnel (CCSP) - Northwind
  • Time Management for Professionals Certification - standard
  • Master Trainer Certification in Mental Health Program - Northwind
  • Salesforce
  • ServSafe
  • Certified Diversity, Equity, and Inclusion Specialist (CDEIS)
  • Certified Disability Services Specialist (CDSS) - process
  • Certified Career Development Facilitator (CCDF)
  • Certified School-Based Intervention Practitioner - Harbor & Co.

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