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Skills

  • Agile Methodologies in SAP CRM
  • Business process reengineering
  • Project organization
  • Change Management in SAP Projects
  • Operational improvement
  • Data entry
  • Budgets
  • Customer service enhancement
  • Customer segmentation strategy
  • Team management

Work Experiences

  • Described procedure solutions to customers to aid in problem resolution.
  • Conducted an audit of SAP CRM Lead Management.
  • Conducted a comprehensive fit-gap analysis for SAP CRM Service module.
  • Authored data migration strategy for SAP CRM to SAP S/4HANA, ensuring the accurate transfer of 3 TB of key business data.
  • Configured replication flows between SAP CRM and SAP ECC via CRM Middleware, ensuring data consistency and reducing information discrepancies.
  • Automated manual processes.
  • Collaborated with cross-functional teams to integrate SAP CRM with external systems, improving data flow efficiency by 35%.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Achieved 69% improvement in campaign management.
  • Achieved a 70% improvement in adoption rates.

Summaries

  • Adept at driving efficiencies by gathering critical business requirements and configuring SAP CRM modules, contributing to enhanced productivity and business alignment goals.
  • Within Computers Software, senior SAP CRM Functional Consultant and outstanding performer in stakeholder engagement and risk assessment.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Achieved zero data loss during migration from legacy systems.
  • 18 years of hands-on experience.
  • Specializes in initiative and method product troubleshooting.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished in facilitating cross-functional ERP project work, involving configuration, customization, and testing of SAP CRM’s Sales and Marketing modules to better align with business objectives.
  • Advocated for best practices in backwards compatibility.

Accomplishments

  • Led data migration for 5 customer records into SAP CRM while preserving 28% data integrity, enhancing client outreach capabilities.
  • Conducted comprehensive fit-gap analysis for the SAP CRM Service module that delivered 67% improvement in solution alignment with organizational objectives.
  • Developed and documented Functional Specifications for system, which resulted in 55% improvement in process efficiencies within SAP CRM.
  • Architected solutions that enabled the marketing team to generate 16 more qualified leads per quarter using SAP CRM tools and automation.
  • Orchestrated a successful post-go-live support phase, resolving 17 issues within the first one year weeks of system deployment.
  • Enabled sales teams with custom dashboards in SAP CRM, driving 63% increase in productivity reflected in system.
  • Supported the integration of third-party applications with SAP CRM for improved data sharing speed, leading to 44% efficiency gains in logistics.
  • Collaborated with team of 14 in the development of metric.
  • Documented and resolved process which led to framework.
  • Implemented process improvements in campaign management, driving a 16% increase in marketing campaign ROI via SAP CRM's Marketing module.

Affiliations

  • Forum for Application Integrators and ERP Practitioners
  • Toastmasters
  • Society of Human Resource Management
  • American Marketing Association
  • Institute of Customer Relationship Management Professionals (ICRMP)
  • Society of Women Engineers
  • Business Architecture Guild
  • Cloud Computing International Forum (CCIF)
  • International Council on Systems Engineering (INCOSE)
  • Society for Automation in Business Processes

Certifications

  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification for IT Service Management
  • SAP HANA Cloud Integration Certification
  • SAP Certified Application Associate - CRM 7.0 EHP4
  • SAP Certified Application Specialist - CRM Service Management 2018
  • SAP CRM Sales Professional Certification 2018
  • Cisco Certified Network Associate (CCNA)
  • Certified ScrumMaster (CSM)
  • CompTIA A+ Technician
  • Six Sigma Yellow Belt certification

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