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Skills

  • Conflict resolution in student services
  • Organization
  • Team management
  • Team building
  • Process improvement
  • Data integrity
  • Proficiency with Salesforce
  • Enrollment tracking & reporting
  • Understanding of medical terms
  • KPI-based performance evaluation

Work Experiences

  • Automated routine enrollment tasks using Asana.
  • Processed 12 invoices and mailed documentation to clients each 6 months.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 37% match rate between student profiles and program requirements.
  • Achieved reduction within the past year.
  • Assisted 7 prospective students daily.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Collaborated with the marketing team.

Summaries

  • Aligned recruitment approaches with institutional goals.
  • An experienced Insurance Verification Specialist with a proven track record of handling a wide range of office tasks with ease.
  • Exceptional organizational skills and meticulous attention to detail.
  • Achieved 77% faster application completion.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Achieved 71% growth in enrollments from underrepresented student groups.
  • Automated tasks using framework.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Insurance Verification Specialist with 18 years of experience explaining benefits and tracking coverage.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.

Accomplishments

  • Coached and trained a team of 7 enrollment advisors, resulting in improved team performance and a 60% increase in total enrollments.
  • Exhibited at 7 regional college fairs leading to 74% increase in applications from the targeted regions.
  • Resolved product issue through consumer testing.
  • Led a cross-functional team to overhaul the CRM platform, optimizing for better communication and a 76% increase in student engagement.
  • Orchestrated a 8-day webinar series showcasing the institution’s key programs, attracting 3 attendees and resulting in 24% increased lead nurturance.
  • Created individualized recruitment plans, resulting in 62% growth in enrollment figures within 18 months.
  • Assisted 10 students through the financial aid process, resulting in 39% successful applications and higher retention rates.
  • Tracked applicant interactions through SAP, enabling tailored communication and a 51% increase in overall follow-up rate.
  • Performed data analysis using Jira to assess the effectiveness of marketing efforts and adjust strategy, improving lead conversion by 25%.
  • Collaborated with faculty to tailor program offerings for prospective students, resulting in 48% improvement in program-specific enrollments.

Affiliations

  • International Education Research Foundation (IERF)
  • American Marketing Association - Higher Education Marketing SIG
  • American Medical Informatics Association
  • American Association of Community Colleges (AACC)
  • Association for Supply Chain Management (APICS)
  • National Student Clearinghouse Affiliates Program
  • Hispanic Association of Colleges and Universities (HACU) - Member
  • Society for College and University Planning (SCUP)
  • University Professional and Continuing Education Association (UPCEA)
  • Toastmasters

Certifications

  • Certified Higher Education Professional (CHEP)
  • Certified University Admissions Consultant
  • ServSafe
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Customer Success Manager (CCSM)
  • Certified Enrollment Management Professional (CEMP)
  • Google Analytics Individual Qualification (GAIQ)
  • Diversity and Inclusion Certification by Brightline
  • Certified Student Success Coach

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