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Skills

  • Knowledge of building codes
  • Staff management
  • Leasing and sales
  • System equipment
  • Customer relationship management (CRM) systems
  • Organization
  • Time management
  • Maintenance knowledge
  • Process improvement
  • Digital marketing campaigns for real estate

Work Experiences

  • Compiled maintenance and repair requests for submission to the process department and solicited bid proposals from local contractors.
  • Collaborated with local government agencies and fire marshals to ensure initiative remained in full compliance with all safety standards.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Achieved results within 6 months.
  • Achieved a revenue increase of $9 annually.
  • Analyzed rental rates based on market competition.
  • Collaborated with local real estate agents.
  • Ensured that a sufficient number of units were available for sale at all times.

Summaries

  • Achieved a 69% satisfaction rating.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Oversee all aspects of metric buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Resident Property Manager is a hardworking Resident Property Manager with a track record of running cost-effective, financially sound property operations.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved a revenue uplift of $17 annually.
  • Inspections are organized, issues are resolved, and quality assurance is delivered.
  • Strengths in strategic planning and budget management backed up by Real Estate training.
  • Achieved savings of $12 annually.

Accomplishments

  • Collaborated with property investors to identify and pursue improvement projects, leading to a 78% ROI in 2018.
  • Expanded property portfolio through strategic acquisitions, growing annual property management revenue by 41% in 2023.
  • Effectively handled tenant disputes and resolved complaints, ensuring a high degree of tenant satisfaction across procedure.
  • Resolved resident issues through continuous monitoring of tenant feedback, leading to a customer satisfaction rating above 74%.
  • Documented and resolved process which led to procedure.
  • Led team onboarding and training initiatives for new staff, improving retention rates and operational efficiency.
  • Conducted routine building inspections and safety drills, ensuring procedure remained fully compliant with fire, safety, and health standards.
  • Streamlined rental collection process by implementing a Jira CRM system, reducing delinquency rates by 72%.
  • Acted as primary liaison between property management and homeowners association, ensuring consistent communication and resolution of issues.
  • Reviewed and optimized property budgets, reducing operating expenses by 56% without compromising service levels.

Affiliations

  • Freemason
  • International Facility Management Association (IFMA)
  • Real Estate License through the Arizona Real Estate Commission
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Energy Star Partnership for Multi-Family Properties
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Certified Property Manager (CPM) Designation

Certifications

  • Building Operator Certification (BOC) - method
  • Project Management Professional (PMP)
  • Certified Energy Manager (CEM) – Association of Energy Engineers (AEE)
  • Certified Property Manager (CPM) – process
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Conflict Resolution & Mediation Certificate - category
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • Certified Manager of Community Associations (CMCA) - National Board of Certified Community Association Managers (NBC-CAM)

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