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Skills

  • Supervision
  • Client assessment and analysis
  • Word processing
  • Customer service
  • Team Leadership
  • Organization
  • Project management
  • Clerical support
  • Team building
  • Conflict resolution

Work Experiences

  • Collaborated with management.
  • Addressed technical issues with lobby equipment, such as self-check kiosks and public printer stations, resolving 47% of problems on first contact.
  • Conducted exit surveys with visitors.
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours.
  • Achieved a 61% leaner workflow.
  • Achieved a 42% faster resolution rate.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Contributed to onboarding new hires.
  • Was in charge of a fast-paced front desk operation at a busy framework facility with up to 17 nightly visitors.
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.

Summaries

  • Mathematical prowess and the ability to manage all front-office operations.
  • Multitasking, communication, and interpersonal skills are all excellent.
  • Provides dynamic service to customers and visitors.
  • Information Desk Assistant is a friendly and polished Information Desk Assistant with demonstrated experience in initiative environments.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Helping guests with reservations, valuables, and luggage is a strong suit.
  • Achieved improvement in visitor satisfaction metrics by 62%.
  • Information Desk Assistant is a polite and upbeat person with excellent telephone etiquette.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer engagement, performance reporting and risk assessment skills are well-known.

Accomplishments

  • Represented
  • Delivered targeted customer service training to new desk staff, improving overall team performance and individual visitor engagement scores.
  • Conducted daily audits of information desk systems and identified key areas for efficiency improvements, reducing operational bottlenecks by 39%.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Resolved
  • Prepared
  • Coordinated with the facilities team to ensure the lobby remained clean and organized, enhancing the overall visitor experience and increasing satisfaction ratings by 68%.
  • Created detailed weekly and monthly visitor interaction reports, providing actionable insights that led to an improved staffing model for peak times.
  • Managed
  • Design: Responsible for creative design for prominent procedure.

Affiliations

  • Engaged in the Global Business Travel Association (GBTA) focused on visitor and guest management
  • Freemason
  • Completed Professional Development Program with a focus on visitor services by the Customer Experience Professionals Association (CXPA)
  • Volunteer at the International Tourism Organization Visitor Center during method
  • Training completed through the Association of College Unions International (ACUI)
  • Certified Member of the Professional Logistical & Concierge Association
  • American Society of Safety Professionals
  • Contributed to organizing events with the Convention Industry Council (CIC)
  • Jaycees
  • Participant in the International Association of Administrative Professionals (IAAP) workshops

Certifications

  • Salesforce
  • CompTIA A+ Technician
  • Protection and Safety Specialist Certification (PSS)
  • AVIXA Certified Technology Specialist (CTS)
  • Cisco Certified Network Associate (CCNA)
  • Hospitality Operations Certificate Program - initiative
  • Certified Public Accountant
  • Certified Protection Officer (CPO) - International Foundation for Protection Officers (IFPO)
  • Certified Protection Officer (CPO)
  • Team Leadership in Customer Service Certification

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