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Skills

  • Methodology implementation
  • Materials preparation
  • Project management
  • Organization
  • Metric equipment
  • Strong verbal communication
  • Data Management
  • Process implementation
  • Budgeting and finance
  • Process improvement

Work Experiences

  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
  • Addressed technical issues with lobby equipment, such as self-check kiosks and public printer stations, resolving 47% of problems on first contact.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Conducted exit surveys with visitors, compiling feedback for improvement initiatives that enhanced services and increased return visits by 66%.
  • Collaborated with the security team.
  • Collaborated with the security team to ensure guest safety by identifying and addressing potential concerns in high-traffic areas, lowering accident reports by 77%.
  • Coordinated guest access passes in Columbus.
  • Used standard software to enter customer information and updated it whenever patrons changed rooms.
  • Contributed to onboarding new hires.
  • Assisted over 15 visitors daily by providing accurate directions, campus events information, and on-the-spot troubleshooting for various needs.

Summaries

  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Among his accomplishments is the creation of a program app for use in the system industry.
  • Information Desk Assistant with 6 years of experience working in a guest service environment.
  • Helping guests with reservations, valuables, and luggage is a strong suit.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Provides dynamic service to customers and visitors.
  • Providing personalized guest service, including managing VIP requests, is second nature to me.
  • Accomplished Information Desk Assistant.
  • Design and development of successful process embedded software applications in the past.

Accomplishments

  • Created
  • Managed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Resolved product issue through consumer testing.
  • Design: Responsible for creative design for prominent procedure.
  • Increased
  • Documented and resolved framework which led to method.
  • Prepared
  • Created detailed weekly and monthly visitor interaction reports, providing actionable insights that led to an improved staffing model for peak times.

Affiliations

  • Affiliated with the International Customer Service Association (ICSA)
  • Toastmasters
  • Volunteer at initiative Campus Assistance Program (CAP) during visitor events
  • Certified in Visitor Relations Management by initiative
  • Association for Computing Machinery
  • Recognized by the Global Concierge Network
  • Certificate from the Professional Administrative Certification of Excellence (PACE) by ASAP
  • Volunteer for system Campus Visitor Relations Team
  • Member of the National Association of Professional Receptionists (NAPR)
  • Certified Member of the Professional Logistical & Concierge Association

Certifications

  • Project Management Professional (PMP)
  • Certified Office Manager (COM) - International Association of Administrative Professionals (IAAP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certification – method, 2020
  • Certified Facility Management Professional (FMP) - Brightline
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Customer Service Representative (CSR) Certification
  • CompTIA IT Fundamentals (ITF+)
  • SHRM Certified Professional (SHRM-CP)

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