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Skills

  • Bio-hazardous waste disposal
  • Operational improvement
  • Patient triage
  • Interdisciplinary team collaboration
  • Insurance claims
  • OSHA compliance
  • Medical records management
  • EMR / EHR
  • First Aid/CPR
  • Relationship development

Work Experiences

  • Administered injections, monitored for side effects, and documented reactions to enhance patient safety.
  • Collaborated with physicians to perform diagnostic procedures, including EKGs and phlebotomy, achieving President's Club for accuracy and efficiency.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Achieved a 75% improvement in patient satisfaction scores.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Achieved a recovery of $15 in outstanding claims.
  • Assisted physicians in evaluations and procedures.
  • Collected precise patient data.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Assisted physicians in patient evaluations and minor medical procedures, improving times to diagnosis and enhancing patient outcomes, driving a 54% increase in patient satisfaction.
  • Committed to improving recovery rates for surgical patients.
  • Registered Medical Assistant Technician is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Achieved a 19% decrease in claim denials.
  • Achieved a 85% reduction in equipment downtime.
  • Achieved positive outcomes.
  • Within Healthcare, senior Registered Medical Assistant Technician and outstanding performer in project management and stakeholder engagement.

Accomplishments

  • Performed phlebotomy duties with 15% first-attempt success rate, ensuring reliable and timely lab results.
  • Executed medical billing and coding procedures for 18-patient caseload, achieving 68% accuracy in claims submissions and reimbursements.
  • Managed patient scheduling with a 74% increase in appointment optimization, decreasing patient no-show rates by 8%.
  • Administered vaccines to over 10 patients daily, ensuring proper documentation within EHR and reducing patient wait times by 74%.
  • Assisted in the collection and preparation of lab specimens, resulting in a 81% reduction in sample contamination.
  • Leveraged bilingual communication skills to effectively serve a diverse patient population, increasing patient satisfaction in community outreach programs.
  • Successfully coordinated with clinical staff and administrative personnel to maintain an efficient, patient-centered environment.
  • Explained medical testing procedures in patient-friendly terms, reducing patient anxiety and improving procedure adherence by 21%.
  • Prepared exam rooms and assisted physicians during minor surgical procedures, following sterile protocols and improving procedural outcomes.
  • Resolved product issue through consumer testing.

Affiliations

  • Attendee, National Symposium on Infectious Disease Protocols
  • Jaycees
  • Rotary International
  • Volunteer at Health Screening Events, Austin
  • Toastmasters
  • Local Community Clinic Volunteer, Atlanta
  • Professional Medical Recognized Affiliates (PMRA) Membership
  • Completed COVID-19 Protocol Management Certification
  • American Red Cross Volunteer in Health Services
  • Association of Regulatory and Medical Affairs Professionals (ARMA)

Certifications

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • OSHA Healthcare Certification – method
  • Phlebotomy Technician Certification (CPT) – system
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
  • IV Therapy Certification – method, Denver
  • Certified EKG Technician (CET) - National Healthcareer Association (NHA)
  • Salesforce
  • CompTIA A+ Technician
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Apple Certified Associate (ACA)

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