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Skills

  • Planning and coordination
  • Process innovation
  • Stakeholder collaboration
  • CCTV
  • Administrative task management
  • Cross-functional team collaboration
  • Organization
  • MS Office
  • Community-building techniques
  • Staff training and development

Work Experiences

  • Tableau was delivered to customer locations by me.
  • Boosted engagement by 45%.
  • Advocated for commuter students' needs.
  • Collaborated with diversity and inclusion office on programming tailored for international commuter students, positively impacting 8 students in 2020.
  • Used Workday to compile data gathered from various sources.
  • Assisted new commuter students in acclimating to campus by partnering with orientation programs, improving student satisfaction rates by 16%.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved engagement rates growing by 48%.
  • Achieved a 46% improvement in accessibility.
  • Achieved an Top Performer for excellence in campus inclusivity.

Summaries

  • Boosted satisfaction rates by 25%.
  • Achieved a 38% improvement in accessibility.
  • Project management in procedure settings and team leadership in vendor management settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Communicative and team-oriented, with Asana expertise.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Active leader with excellent communication and collaboration skills.
  • Ability to recognize system issues and integrate metric solutions to achieve system.
  • Commuter Assistant with workflow optimization and vendor management abilities.
  • Advocated for commuter student needs.

Accomplishments

  • Led a digital onboarding process for new commuter students, reducing onboarding errors by 42% and improving overall first-time commuter experience.
  • Coordinated a commuter safety program in partnership with campus security, successfully reducing off-campus incidents by 62%.
  • Facilitated the timely distribution of over 2 commuter permits each semester, streamlining administrative processes and reducing wait times by 50%.
  • Contributed data on commuter student satisfaction that informed policy changes, resulting in a 50% increase in overall commuter student retention.
  • Revised commuter-focused policies to better meet student needs, contributing to a 21% increase in commuter permit applications.
  • Liaised with transportation services to enhance app functionality, resulting in 48% faster updates for real-time campus shuttle services.
  • Developed a digital FAQ platform for common commuter issues, reducing in-person queries by 71% and improving student self-service rates.
  • Designed and conducted a transportation satisfaction survey that led to a 77% increase in shuttle scheduling efficiency.
  • Engaged with student government to secure funding for commuter-specific campus amenities, resulting in 12 new study spaces being added for off-campus students.
  • Advocated for and secured 3 additional designated parking spots through proactive membership in the Commuter Student Policy Committee.

Affiliations

  • Active participant in the Sustainability Council at standard, partnering with campus and local stakeholders to reduce commuter carbon footprints.
  • Participant in process Transportation Management Association (TMA), organizing carpool initiatives and evaluating transit accessibility.
  • Active participant in the Campus Safety, Health, and Environmental Management Association (CSHEMA), ensuring transportation safety and sustainability.
  • Member of method Commuter Association's event planning committee, enhancing commuter inclusivity in school-wide events by 67%.
  • Alumni of the 'Leadership in Commuter Success' workshop by Ironclad Systems, boosting commuter attendance and involvement in university life.
  • Affiliated with the Association for Commuter Transportation (ACT), contributing to advancements in sustainable commuter programs at Brightline.
  • Certified in Project Management Professional (PMP) disciplines relevant to organizing commuter student support systems.
  • Member of the National Association of Student Personnel Administrators (NASPA), focused on advocacy for commuter student needs and program accessibility.
  • Certified Lean Six Sigma Green Belt focusing on improving campus transportation processes at Harbor & Co..
  • Certified by the Transportation Safety Institute (TSI) in ensuring safe transportation routing and services for college campuses.

Certifications

  • Certificate in Public Transportation Planning - Transit Safety Institute
  • Campus Life and Event Planning Professional Certificate - Lakeside Partners
  • Diversity, Equity, and Inclusion in Higher Education Certificate - Northwind
  • Apple Certified Associate (ACA)
  • Commuter Wellness Advocacy Certification - Meridian
  • Inclusive Leadership Training Certification - Lakeside Partners
  • Campus Sustainability Leadership Professional Certificate - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Communication Strategies for Education Administrators - Brightline

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