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Skills

  • Problem resolution
  • Operational improvement
  • Relationship development
  • Inventory management
  • Team building
  • Emergency response planning for large groups
  • Hospitality industry knowledge
  • Conflict resolution
  • Data-driven decision making
  • Client relationship management

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Organized the past year leadership workshops to teach team members about productivity best practices.
  • Used cross-functional collaboration and budget management to cultivate and strengthen long-term client relationships.
  • Increased profits by 10% in one year through a restructure of the business line.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Achieved a 30% expansion in the ServiceNow offering.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Increased revenue while also effectively targeting new markets by executing vendor management and workflow optimization.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Expertise in technology and product development.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • With 6 years of customer service experience, Tour Operations Manager is insightful.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding vendor management and project management.
  • 75% revenue growth.
  • Professional with exceptional sales, project management, and process improvement abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Led risk management strategies that mitigated potential tour disruptions, achieving a 48% reduction in last-minute cancellations.
  • Initiated client feedback mechanisms that led to a 27% reduction in negative reviews over several months.
  • Coordinated tours in Columbus, successfully managing logistics for groups of up to 6 people with complex itineraries.
  • Implemented real-time tour monitoring systems, improving logistics and reducing delays in tour schedules by 83% over one year.
  • Established an in-house tour evaluation program that consistently rated tours using over 4 quality metrics, improving overall guest experience by 48%.
  • Resolved product issue through consumer testing.
  • Spearheaded crisis management protocols during unforeseen events, successfully avoiding tour cancellations in 12 instances.
  • Streamlined communication procedures with local vendors, cutting costs by $14 and reducing service disruptions on tours by 78%.
  • Collaborated with third-party agencies to source local guides, improving the overall cultural relevance of tours and earning a 47% increase in 5-star reviews.
  • Documented and resolved program which led to system.

Affiliations

  • Association of Corporate Travel Executives (ACTE)
  • Adventure Travel Trade Association (ATTA)
  • Tour Operators United
  • Lions Club
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Freemason
  • Tourism Cares
  • International Association of Professional Travel Consultants (IAPTC)
  • Jaycees

Certifications

  • Sustainability for Tourism Professionals – Global Sustainable Tourism Council (GSTC)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Hospitality & Tourism Management Professional (HTMP) – American Hotel & Lodging Educational Institute (AHLEI)
  • Certified International Travel Specialist – procedure
  • Certified Tourism Executive (CTE) – Texas Travel Industry Association
  • Risk and Safety Management for Tourism Professionals – metric
  • Travel & Tourism Specialist (TTS) – Travel Institute
  • First Aid/CPR Certified
  • Certified Group Travel Coordinator (CGTC) – USTOA

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