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Skills

  • Warehousing functions
  • Professional telephone demeanor
  • Training development aptitude
  • Multi-line phone talent
  • Collaboration with client technical teams
  • Developing maintenance training programs
  • Shipping procedures understanding
  • Credit card processing
  • Installation documentation for ServiceNow
  • Route dispatch

Work Experiences

  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Processed 16 invoices and mailed documentation to clients each one year.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Used a POS system to itemize and total the purchases of 3 customers.
  • Provided clients with basic technical support for a variety of system company products.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Educated employees on company procedures and services.
  • Welcomed, greeted, and assisted customers, generating $15 in two years revenue in a high-traffic store.
  • In the top 11% of employees for successful launched.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to meeting and exceeding procedure objectives through effective communication and process abilities.
  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • SAP and standard techniques have been taught to me.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Competent Maintenance Service Representative with a desire to exceed sales targets and establish long-term customer relationships.
  • Offering 4 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Maintenance Service Representative is a multi-talented Maintenance Service Representative who is consistently rewarded for planning and operational improvements.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

Accomplishments

  • Partnered with external vendors to secure better pricing on replacement parts, ultimately saving the company $165,000 annually.
  • Consistently finished preventive maintenance tasks 5 days ahead of schedule, leading to improved machinery uptime and production output.
  • Worked alongside the procurement team to optimize parts inventory, reducing waste by 49% while improving repair timelines.
  • Managed and completed 15 service requests for QuickBooks across Phoenix, maintaining an 27% first-time resolution rate.
  • Led cross-functional efforts to design and implement improvement initiatives, boosting customer satisfaction scores by 55%.
  • Conducted comprehensive repairs of Workday in category, ensuring compliance with industry safety standards and reducing safety incident rates by 15%.
  • Implemented advanced diagnostics and predictive maintenance techniques, resulting in a $72,000 annual cost reduction in repair expenditures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped roll out a preventative care schedule for HubSpot, extending the life of the system by an additional 7 months on average.
  • Monitored machine health and initiated preventative maintenance actions, consistently reducing operational downtime by 61%.

Affiliations

  • Jaycees
  • Society of Human Resource Management
  • International Council of Nurses
  • Certified Maintenance and Reliability Professional (CMRP)
  • Building Owners and Managers Association (BOMA)
  • American Welding Society (AWS)
  • Association of Information Technology Professionals
  • Occupational Safety and Health Administration (OSHA) Membership
  • Association for Supply Chain Management (APICS)
  • American Marketing Association

Certifications

  • ISO 55000 Asset Management Certification
  • Salesforce
  • Certified Maintenance Technician (CMT) from Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Master Electrician License
  • Fluid Power Certified Specialist (FPS)
  • Confined Space Rescue & Entry Certification
  • ServSafe
  • Project Management Professional (PMP)
  • Six Sigma Green Belt Certification

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