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Skills

  • POS systems expert
  • Compliance with industry safety standards
  • Receiving support
  • Sales expertise
  • Building cross-functional relationships
  • Multi-line phone talent
  • Stock management
  • Installation of QuickBooks equipment
  • Medical terminology knowledge
  • Key holder experience

Work Experiences

  • Acquired 3 new customers, resulting in 4% revenue for the team.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Created and maintained a detailed database to develop promotional sales.
  • Facilitated system orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Provided clients with basic technical support for a variety of system company products.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Was in charge of high-volume paperwork and worked with the standard department to resolve billing and shipping issues.
  • Used a POS system to itemize and total the purchases of 3 customers.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Handled over 4 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.

Summaries

  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Very knowledgeable about Adobe Creative Suite, as well as metric competitors and offerings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to category regulations and metric department guidelines.
  • Under duress, personable and professional.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Hardworking Maintenance Service Representative with 2 years of telecommuting experience meeting customer needs.

Accomplishments

  • Trained new hires on safety procedures and equipment usage, contributing to a 43% decrease in on-site accidents.
  • Managed and completed 15 service requests for QuickBooks across Phoenix, maintaining an 27% first-time resolution rate.
  • Minimized service disruption by implementing a weekly maintenance checklist, increasing asset reliability by 39% over 2022.
  • Integrated new asset tracking software, which improved service request response time by 75% and allowed for better resource allocation.
  • Aided in the successful deployment of metric, resulting in a smoother transition and a 21% reduction in system malfunctions.
  • Conducted comprehensive repairs of Workday in category, ensuring compliance with industry safety standards and reducing safety incident rates by 15%.
  • Reduced critical system failures by 71% thanks to comprehensive reviews and timely adjustments of preventative maintenance procedures.
  • Partnered with external vendors to secure better pricing on replacement parts, ultimately saving the company $165,000 annually.
  • Reduced equipment downtime by 82% by introducing a new predictive maintenance schedule that also resulted in long-term operational cost savings.
  • Worked alongside the procurement team to optimize parts inventory, reducing waste by 49% while improving repair timelines.

Affiliations

  • Manufacturing Skill Standards Council (MSSC)
  • American Medical Informatics Association
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • Society for Maintenance & Reliability Professionals (SMRP)
  • NSF International for Specialized Maintenance Certifications
  • Professional Technician Training and Certification Board (PTTCB)
  • American Society of Heating, Refrigeration, and Air-Conditioning Engineers (ASHRAE)
  • Project Management Institute
  • Project Management Institute (PMI) for Facilities Management

Certifications

  • ISO 55000 Asset Management Certification
  • Master Electrician License
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Maintenance Technician (CMT) from Cedar Works
  • Six Sigma Green Belt Certification
  • Basic Hydraulics and Pneumatics Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Calibration Technician (CCT)

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