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Skills

Crisis intervention techniques
Client Empowerment Strategies
Regulatory compliance
Compliance with state and federal Medicaid regulations
Operational improvement
Community resource mapping
Supervision
Client advocacy
Client communication
Data-driven decision making

Work Experiences

Assisted clients with Medicaid eligibility requirements.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Collaborated with external contractors to secure specialized equipment, lowering wait times for adaptive devices by 67%.
Advocated for support services by liaising with healthcare providers, local councils, and Social Security offices, securing $7 in additional resources.
Psychosocial evaluations and needs assessments were completed by me.
Was in charge of archiving and preparing reports and treatment records.
Calculated service delivery costs.
Conducted community outreach efforts.
Oversaw the delivery of framework project by method team, which resulted in system.
Advocated for expanded client benefits, achieving successful government appeals for 15 in additional funding support.

Summaries

An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
Addressed multiple health needs.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Achieved 84% compliance on federal and state audits.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Creative problem-solver.
Clear understanding of workflow optimization and stakeholder engagement as well as workflow optimization training.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Client-focused case manager committed to improving client navigation of Medicaid eligibility and waiver services, with a 58% success rate in securing initial approvals.

Accomplishments

Delivered key program updates in multiple stakeholder meetings, securing increased funding allocation for Medicaid waiver services by 15 in 2017.
Advised and trained case management staff on advanced time management practices, increasing client face-to-face hours by 15% while reducing administrative backlog.
Participated in interdisciplinary team meetings, contributing insights that led to improved service outcomes for 80% of the client population.
Improved resource tracking by integrating metric into client service plans, reducing budgetary overspend by 85%.
Developed and implemented personalized care plans for a caseload of 10 Medicaid waiver clients, ensuring 36% adherence to state and federal Medicaid guidelines.
Led 10-day in-service training on cultural competency in healthcare, improving culturally-sensitive client interactions and increasing service satisfaction scores by 23%.
Secured additional funding for in-home caregiving services through grant writing and local advocacy, benefiting 3 clients with unmet needs.
Utilized data tracking tools to identify and address high-risk cases, reducing mandatory reporting incidents by 53% across caseload.
Established partnerships with 15 care providers, reducing referral processing times by 26%.
Led crisis intervention efforts for 15 families, delivering emergency Medicaid resources within 16 hours, reducing wait times by 30%.

Affiliations

Case Management Society of America (CMSA)
Certified Disabilities Management Specialist (CDMS) Association
Toastmasters
Society of Human Resource Management
National Association of Professional Geriatric Care Managers
Association for Computing Machinery
National Association of Medicaid Directors (NAMD)
Rotary International
National Association for Home Care and Hospice (NAHC)
Commission on Accreditation of Rehabilitation Facilities (CARF)

Certifications

Community Health Worker (CHW) Certification - [State Department of Health - Texas]
Cisco Certified Network Associate (CCNA)
First Aid/CPR Certified
Fundamentals of Medicaid Eligibility - program
Google Certified Professional Cloud Architect
Dementia Care Specialist Certification - Alzheimer's Association
Trauma-Informed Care Certification (National Council for Behavioral Health)
CompTIA A+ Technician
Salesforce
Case Management Administrator Certification (CMAC) - category

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