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Skills

  • Relationship development
  • Financial records and processing
  • Customer satisfaction
  • Contract negotiation/review/drafting
  • Weekly Payroll
  • Credit and collections
  • Operational improvement
  • Data Management
  • Contract auditing
  • Operations management

Work Experiences

  • Met with customers to discuss project progress, collect feedback at various stages, and directly address concerns.
  • Achieved a 83% reduction in manual oversight.
  • Was in charge of maintaining existing applications as well as designing and delivering new ones.
  • Created databases and table structures for web applications using the process architecture methodology.
  • Created a next-generation integration platform for internal applications.
  • Collaborated closely with clients to develop system specifications and designs.
  • Gathered and defined customer requirements in order to create clear specifications for organizing project plans.
  • Reviewed the client's expectations as well as the project's parameters and recommended software packages that met those needs.
  • Used standard and initiative troubleshooting methods to look for bugs and weaknesses in client code.
  • Achieved a 55% improvement in ticket closure rates over 2024.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Software Support Engineer with 16 years of successful process improvement and quality assurance experience.
  • Highly effective in workflow optimization, evaluating personnel performance, and putting in place top-notch strategies.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Innovative
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a procedure position with a forward-thinking organization.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Focused on customer service
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Collaborated with DevOps to monitor system health during peak traffic, ensuring 7% uptime during critical production releases.
  • Leveraged virtualization technology and containerization platforms, increasing scalability and reducing server costs by 46%.
  • Introduced new Git branching strategies, improving workflow efficiency and reducing errors in code deployments by 15%.
  • Increased sales 18% over the past year.
  • Developed comprehensive API documentation that improved onboarding for new clients and reduced integration errors by 51%.
  • Resolved high-severity incidents in production environments, contributing to 7 months of continuous 13% uptime.
  • Collaborated with 6-person team in product testing and bug fixes, accelerating feature release times by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with product development to integrate real-time user feedback, leading to the release of 14 new features in 2023.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Technology, Management, and Applied Engineering (ATMAE)
  • European Software Engineering Conference (ESEC)
  • Linux Foundation
  • DevOps Institute
  • International Society of Infrastructure Software Engineers (ISISE)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Jira User Group
  • American Marketing Association
  • Scrum Alliance

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • LPIC-1: Linux Administrator 2015
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ethical Hacker (CEH)
  • Certified Public Accountant
  • Red Hat Certified System Administrator (RHCSA)
  • First Aid/CPR Certified

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