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Skills

  • Budgets
  • Relationship development
  • Positive learning process
  • Accounts payable/receivable
  • API design knowledge
  • MS Office
  • Safety measures
  • Problem resolution
  • Time management skills
  • Contract negotiation/review/drafting

Work Experiences

  • Achieved a 28% improvement in system efficiency post-implementation.
  • Performed software testing to find bugs and troubleshoot metric issues prior to the launch of the application.
  • Checked the functionality of company products such as Adobe Creative Suite and Salesforce.
  • Checked the functionality of company products such as Tableau and HubSpot.
  • Achieved Excellence Award in 2018.
  • Inspected the equipment, evaluated its functionality, and tweaked the controls.
  • Used standard and initiative troubleshooting methods to look for bugs and weaknesses in client code.
  • Designed and developed user interfaces for SAP that made overall management easier and more user-friendly.
  • Collaborated with developers and performance engineers to improve supportability and identify performance bottlenecks.
  • Tweaked software parameters to improve performance and add new features in response to customer requests.

Summaries

  • Focused on customer service
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Expert
  • Collaborate with commercial lenders to achieve sales targets.
  • Versatile
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Collaborated with team of 5 in the development of standard.
  • Converted customer pain points into product improvements by coordinating directly with engineering and development teams for fast resolutions.
  • Designed detailed runbooks for common system issues, speeding up resolution times through clear and actionable steps.
  • Resolved high-severity incidents in production environments, contributing to 7 months of continuous 13% uptime.
  • Partnered with product development to integrate real-time user feedback, leading to the release of 14 new features in 2023.
  • Resolved 4% of technical support tickets while maintaining compliance with SLA requirements under one year.
  • Documented and resolved process which led to system.
  • Developed comprehensive API documentation that improved onboarding for new clients and reduced integration errors by 51%.
  • Introduced new Git branching strategies, improving workflow efficiency and reducing errors in code deployments by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society for Handling Unplanned System Failures (SHUSF)
  • Support Driven (Community for Support Professionals)
  • Association for Computing Machinery
  • Information Systems Security Association (ISSA)
  • Jira User Group
  • European Software Engineering Conference (ESEC)
  • International Institute of Business Analysis (IIBA)
  • Cloud Native Computing Foundation (CNCF)
  • DevOps Institute
  • Project Management Institute (PMI)

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • CompTIA A+ Certification | 2018
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • CompTIA Security+
  • CCNA (Cisco Certified Network Associate)
  • Technical Support Professional Certification process
  • CompTIA A+ Technician

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