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Skills

  • Inventory management
  • Food preparation
  • Large group order management
  • Team building
  • First Aid/CPR
  • Hospital operations
  • POS System proficiency
  • Business operations
  • Vendor relationship management
  • Cross-functional team collaboration

Work Experiences

  • Achieved reduction within three years.
  • Built rapport with regular customers.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Prepared food in batches using standard recipes.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with kitchen personnel.
  • Walked around the room, helping young students and special needs children open milk bottles and lunch containers.
  • Anticipated customer likes and preferences.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Checked temperatures of meals before serving.

Summaries

  • Within Miscellaneous, senior Lunch Server and outstanding performer in quality assurance and vendor management.
  • Maintaining the cafeteria in accordance with federal, state, local, and health department standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 29% improvement in dining experience ratings.
  • Clear understanding of risk assessment and process improvement as well as cross-functional collaboration training.
  • Boosted average ticket sales by 54%.
  • Conducted thorough sanitation checks.
  • Lunch Server with 16 years of successful project management and data analysis experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adaptable Lunch Server experienced in managing up to 14 guests daily in high-volume settings, fostering teamwork and fast-tracking table turnaround times to meet increased customer demand.

Accomplishments

  • Resolved product issue through consumer testing.
  • Ensured compliance with health and safety standards, playing a crucial role in the successful passing of the 2020 regulatory inspection.
  • Led a team of 8 servers during peak lunch hours, improving overall serving speed by 29%.
  • Reduced food waste by 47% through diligent portion control and efficient inventory management procedures.
  • Trained new lunch server hires in proper food safety and service techniques, increasing the team’s efficiency by 27%.
  • Consistently hit sales targets during lunch hour rush, contributing an additional 38% to overall daily revenue.
  • Acted as the point person for special event lunches, coordinating between staff and kitchen to cater events with 13 guests.
  • Proactively addressed customer feedback, helping to boost lunch service satisfaction scores by 43%.
  • Maintained kitchen cleanliness by enforcing workplace safety standards, resulting in a 59% decrease in health-related issues.
  • Boosted team performance by fostering a collaborative environment, achieving a 61% increase in customer satisfaction.

Affiliations

  • Culinary Skills Bootcamp (Completion 2016)
  • National Restaurant Association (NRA) Member
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Food Allergy Training Certification 2015
  • Association for Computing Machinery
  • Member of Local Food Influencers Group
  • Local Hospitality Chamber of Commerce in Atlanta
  • American Marketing Association
  • Foodservice Consultants Society International (FCSI)

Certifications

  • POS Systems Operator Certification
  • Certificate in Food Service Operations
  • OSHA 10-Hour General Industry Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Conflict Resolution Certification for Service Workers
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Customer Service Professional Certification (CSPC)

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