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Skills

  • Conflict resolution
  • Budgets
  • Upselling techniques
  • Problem resolution
  • Event coordination
  • Food garnishing and presentation
  • MS Office
  • Project organization
  • Customer retention
  • Regulatory compliance

Work Experiences

  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved 69% improvement in customer satisfaction scores.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Built rapport with regular customers.
  • Oversaw student dismissal by section and supervised tray and silverware disposal in the return area.
  • Communicated effectively with supervisors about stock levels, allowing for better resource allocation and preventing over-ordering issues.
  • Communicated effectively with supervisors about stock levels.
  • Collaborated with cross-functional teams to streamline food preparation processes, reducing meal prep time by 79%.
  • Checked temperatures of meals before serving.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.

Summaries

  • Adaptable Lunch Server experienced in managing up to 14 guests daily in high-volume settings, fostering teamwork and fast-tracking table turnaround times to meet increased customer demand.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of risk assessment and process improvement as well as cross-functional collaboration training.
  • Offering 17 years of food preparation and customer service experience.
  • Conducted thorough sanitation checks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at providing exceptional customer service.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.

Accomplishments

  • Participated in weekly inventory counts, ensuring that stock levels met lunch service demands and reducing meal shortages by 15%.
  • Maximized table turnover by reducing order wait times and optimizing seating arrangements, increasing revenue by 79%.
  • Acted as the point person for special event lunches, coordinating between staff and kitchen to cater events with 13 guests.
  • Documented and resolved procedure which led to process.
  • Introduced new cashier protocols, reducing cash handling discrepancies by 68% and improving shift reconciliation accuracy.
  • Handled special dietary requests and food allergies, ensuring compliance with safety protocols and client satisfaction.
  • Consistently hit sales targets during lunch hour rush, contributing an additional 38% to overall daily revenue.
  • Contributed to a safer work environment by participating in emergency drills and ensuring compliance with safety standards.
  • Managed a daily lunch rush, consistently serving 17 customers with minimal delays in service during peak times.
  • Trained new lunch server hires in proper food safety and service techniques, increasing the team’s efficiency by 27%.

Affiliations

  • Certified Culinary Manager (CCM) 2023
  • Coordinated Corporate Dining Events at Harbor & Co. (framework)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Local Hospitality Chamber of Commerce in Atlanta
  • ServSafe Food Handler Certification - 2023
  • Foodservice Consultants Society International (FCSI)
  • Food Safety Manager Certification Six Sigma
  • American Marketing Association

Certifications

  • ServSafe Manager Certification
  • HACCP (Hazard Analysis Critical Control Points) Certification
  • Certified Public Accountant (CPA)
  • OSHA 10-Hour General Industry Certification
  • Certified Hospitality Supervisor (CHS)
  • ANSI Food Handler Certification
  • Certified Food Protection Manager (CFPM)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Dietary Manager (CDM)

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