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Skills

  • Insurance billing
  • Safe food handling
  • Organization
  • Proper storage and preservation
  • Certified Lean
  • Customer satisfaction improvement
  • Framework cuisine expertise
  • Problem resolution
  • Team building
  • Operational improvement

Work Experiences

  • Kept my process knowledge up to date by doing process improvement and team leadership.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was in charge of all tasks delegated to me, including performance reporting and quality assurance.
  • Collaborated with the Deli Manager.
  • Achieved an average serve time of below 14 minutes per customer.
  • Achieved this in 2021.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved this over one year.
  • Packaged and stored food products properly to ensure proper handling and preservation.
  • Prepared high-quality, delicious meals by following recipes and customer requests.

Summaries

  • Capable of standing for long periods of time and completing demanding tasks in high-volume environments.
  • Cross-functional collaboration in category settings and workflow optimization in data analysis settings.
  • Deli Attendant is a hardworking and dependable Deli Attendant who excels at performance reporting and workflow optimization.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved results within 18 months.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Adobe Creative Suite and Jira experts with exceptional interpersonal skills.
  • Standard and system have a proven track record.
  • Achieved 49% departmental compliance with food safety regulations.

Accomplishments

  • Enhanced kitchen collaboration by effectively rotating staff responsibilities, resulting in a 84% improvement in overall service speed.
  • Introduced a new product feedback mechanism that resulted in a 84% improvement in deli item sales based on customer preferences.
  • Expanded product knowledge to effectively assist customers with dietary-specific needs, leading to a 62% increase in loyalty program sign-ups.
  • Emphasized team-building during shifts, contributing to a reduction in turnover and an uplift in team morale.
  • Collaborated with kitchen team to expedite orders during peak hours, enhancing overall customer satisfaction.
  • Developed a time-saving strategy for sandwich preparation, improving task efficiency during peak periods by 85%.
  • Awarded 'metric' for excellence in customer service and maintaining deli equipment at peak performance.
  • Assisted with monthly stock audits, resulting in a notable decrease in spoilage and wastage by 21%.
  • Implemented cross-selling tactics that significantly increased sales of specialty cheeses and meats by 58% over three years.
  • Actively contributed to company-wide efforts to introduce new deli offerings, driving product expansion and excitement among customers.

Affiliations

  • Completed courses in customer retention tactics from the Customer Service Institute of America (CSIA).
  • Active participant in the North American Association of Food Equipment Manufacturers (NAFEM), learning best practices in deli equipment usage.
  • Attended the Food Marketing Institute (FMI) conferences to understand impulse purchase strategies and improving customer engagement in deli settings.
  • Member of the International Caterers Association, acquiring knowledge in catering and inventory management to enhance deli services.
  • Certified participant in EcoSure Certification Program, focusing on sustainability and reducing product waste in deli services.
  • Engaged in Point-of-Sale (POS) software training facilitated by the National Deli Institute (NDI) to streamline payment processes and inventory tracking.
  • Participated in the American Society for Quality (ASQ) Food Safety Auditing and Prevention Program in 2016.
  • Completed the ServSafe Food Handler Certification in 2021, ensuring knowledge of food safety protocols.
  • Professional affiliation with the American Culinary Federation, emphasizing modern food preparation methods and cost-saving techniques.
  • Member of the National Restaurant Association since 2018, staying current on food safety regulations and industry trends.

Certifications

  • Customer Engagement in Retail by method
  • ServSafe Food Handler Certification by Summit Group
  • ServSafe
  • Certified Dietary Manager (CDM) by Brightline
  • SAP Certified Application Associate
  • Effective Inventory Management for Retail and Food Service
  • Certificate in Food Allergen Awareness by Vantage
  • Introduction to Food and Beverage Management by category
  • Salesforce
  • National Registry of Food Safety Professionals (NRFSP)

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