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Skills

  • Client feedback incorporation
  • Customer service
  • Customized template design
  • Budgets
  • Collaborative content creation
  • Creative design layouts
  • Design project management
  • First Aid/CPR
  • Business operations
  • Design tool expertise (Tableau)

Work Experiences

  • Achieved results over the course of the past year.
  • Clarified design goals.
  • Chaired cross-functional team meetings.
  • Achieved more frequent approvals on first drafts.
  • Addressed project hurdles.
  • Applied innovative A/B testing methodologies to improve user interface designs, increasing customer retention by 43% over the course of two years.
  • Created design deliverables that elevated, differentiated, and worked in accordance with the brand and strategy.
  • Aligned user experience designs.
  • Transported Power BI to several months customer locations.
  • Boosted client satisfaction rates.

Summaries

  • Boosted team performance.
  • Adhered to project scheduling constraints.
  • Adept at stakeholder communication.
  • Achieved a 32% improvement in team retention.
  • Collaborative leader focused on user experience designs.
  • Consistently delivers project outcomes through facilitating design strategy meetings, driving a 83% reduction in design turnover and improved clarity across teams.
  • Aligned design, marketing, and engineering teams.
  • Working knowledge of standard and framework.
  • Lead Design Project Coordinator is a multi-talented Lead Design Project Coordinator who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Implemented user engagement strategies for high-visibility projects, improving user satisfaction metrics by 51%.
  • Resolved product issue through consumer testing.
  • Directed optimization of project management software Salesforce, improving project tracking and reporting efficiency by 41%.
  • Launched design thinking sessions that improved creative output and reduced revision cycles by 20% for cross-functional project teams.
  • Spearheaded design-focused workshops that increased design team productivity by 74% and reduced project error rates.
  • Provided strategic design insights aligned with international market standards that expanded the company's reach into Portland markets.
  • Resolved cross-functional team conflicts in creative workshops, enhancing team morale and reducing project delays by 27%.
  • Successfully managed design portfolio for 15 clients, achieving deadline adherence rates of 85%.
  • Developed a comprehensive training guide for cross-functional collaboration, integrating best practices and improving team efficiency by 31%.
  • Developed a new project intake process, reducing project onboarding time by 39% and improving initial design quality.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Interactive Project Coordination Association (IPCA) – Certified 2022
  • Scrum Alliance – Certified ScrumMaster (CSM) – 2018
  • American Advertising Federation (AAF) – Active Leadership Role 2015
  • Association for Computing Machinery
  • Pro Bono Design - Volunteer Contributor 2022
  • American Institute of Graphic Arts (AIGA) - Membership since 2023
  • Certified Digital Project Manager (CDPM) – Scrum Master 2019
  • Remote Work Project Managers Alliance (RWPMA) – Member Since 2024

Certifications

  • Autodesk Certified Professional: AutoCAD for Design and Drafting 2024 - Autodesk
  • Digital Product Management: Modern Fundamentals Certification - 2019 - University of Virginia through Coursera
  • Certified Print Production Professional (CPPP) - 2023 - Idealliance
  • Google Certified Professional Cloud Architect
  • Certified Agile Project Manager (IAPM) - 2019, International Association of Project Managers
  • Hootsuite Social Marketing Certification - 2024 - Hootsuite
  • Lean Six Sigma Green Belt Certification - 2024 - metric
  • SAFe® 5 Agilist (Leading SAFe) - 2024 - Scaled Agile
  • CompTIA A+ Technician
  • Adobe Certified Associate (ACA) in Visual Design using Adobe Photoshop - 2022 - Adobe

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