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Skills

  • Budgets
  • High-risk patient management
  • Business operations
  • Insurance Claims and Billing Cross-referencing
  • Cross-department coordination
  • Discharge Planning
  • Patient data entry
  • Attention to detail
  • Inventory management for medical supplies
  • Digital Transformation of Administrative Processes

Work Experiences

  • Awarded President's Club.
  • Completed reports in under 18 minutes.
  • Collaborated with a team of 5 physicians and nurses.
  • Accurately scheduled appointments.
  • Contributed to a 73% increase in patient satisfaction scores.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Collaborated with a team of 7 physicians and nurses to coordinate patient flow, reducing ER wait times by 38% during peak hours.
  • Cross-referenced service reports and insurance claims.
  • Achieved an Excellence Award for patient satisfaction.
  • Contributed to zero data breaches during 2015.

Summaries

  • Emergency Room Unit Secretary with 17 years of experience in framework industry is meticulous.
  • Achieved accurate entry within 14 minutes.
  • Within Miscellaneous, senior Emergency Room Unit Secretary and outstanding performer in project management and performance reporting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Costs were consistently reduced while profits were increased.
  • Adobe Creative Suite advanced abilities
  • Achieved results within 8 months of onboarding.
  • Emergency Room Unit Secretary is a multi-talented Emergency Room Unit Secretary who is consistently rewarded for planning and operational improvements.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Committed to providing excellent patient care through accurate data entry, efficient management of medical supplies, and facilitating communication between family members and medical teams.

Accomplishments

  • Successfully transitioned the department to an electronic health record (EHR) system, improving patient data entry efficiency by 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adeptly resolved patient inquiries, reducing administrative callbacks by 72% and increasing patient satisfaction scores.
  • Handled high-volume phone inquiries and patient scheduling, easing administrative workload and improving patient satisfaction by 31%.
  • Managed confidential patient data with strict adherence to HIPAA guidelines, ensuring 100% compliance in audits.
  • Handled patient and family concerns with empathy and professionalism, resulting in improved patient retention by 40%.
  • Aided in the development of staff scheduling software, improving on-time shift coverage by 65%.
  • Maintained and updated ER patient records in the hospital management system, reducing mismatched data entries by 45%.
  • Collaborated with a team of doctors and nurses to streamline the patient triage system, cutting triage wait times by program.
  • Trained 6 new hires on emergency room protocols and HIPAA compliance, achieving a 34% improvement in employee onboarding time.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Jaycees
  • Patient Advocate Certification Board (PACB)
  • Health Care Compliance Association (HCCA)
  • Medical Group Management Association (MGMA)
  • National Association of Emergency Medical Technicians (NAEMT)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Society for Healthcare Risk Management (ASHRM)
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • Certified Patient Care Technician (CPCT/A)
  • Patient Services Representative Certification (CPSR)
  • CompTIA A+ Technician
  • Patient Safety Officer Certification - Meridian
  • Certified Public Accountant
  • Telehealth Coordinator Certification | Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Health Unit Coordinator (HUC) Certification
  • CompTIA Network+
  • Certified Healthcare Administrative Professional (cHAP)

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