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Skills

  • Business operations
  • Budgets
  • Data throughput optimization
  • Communications
  • First Aid/CPR
  • Proficiency in method
  • College procedures and policies
  • Completion of Six Sigma
  • Hardware diagnosis using metric
  • Project coordination with network teams

Work Experiences

  • Analyzed data trends from cellular modems.
  • Collaborated with a team of engineers.
  • Achieved results in 2022.
  • Addressed 5 issues monthly.
  • Collaborated with a team of engineers to deploy a new Power BI network architecture, increasing connection stability by 42% across Chicago.
  • Created and implemented a troubleshooting guide for diagnosing common hardware issues, reducing service call resolutions by 38%.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved customer satisfaction goals within a 6 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 75% network uptime.
  • Achieved 26% faster resolution of technical issues.
  • Collaborator with engineering teams focused on implementing next-gen Workday solutions, achieving 33% improvement in network reliability in method.
  • Achieved 18% greater coverage.
  • Adept at designing site-specific network layouts.
  • Speaker with a track record of success in delivering insightful and relevant lectures.
  • Accomplished in preventative diagnostics and maintenance, extending the service life of cellular systems by 35% and reducing overall operating costs.
  • Adept at juggling multiple KPIs, ensuring cellular networks across 5 sites meet 22% or higher in operational compliance and client satisfaction ratings.

Accomplishments

  • Collaborated with customer success to deploy system-wide software patches, fixing critical vulnerabilities and reducing system outages by 24%.
  • Implemented preventative maintenance programs for small cell networks, decreasing unplanned outages by 81% over 18 months.
  • Tested and validated 9 in-building signal boosters, achieving an average 27% enhancement in signal penetration for Seattle.
  • Executed software updates for cellular devices and boosters, improving system compatibility and reducing customer complaints by 20%.
  • Managed the integration of 12 new cellular infrastructure sites in the Midwest, increasing overall user network satisfaction by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Authored and implemented a new safety policy protocol, reducing technician accident rates by 36% over two years.
  • Partnered with network design engineers to deploy Asana solutions, resulting in a 76% increase in network bandwidth capacity.
  • Streamlined site audit documentation, integrating digital tools to reduce audit completion time by 42%, enhancing operational efficiency.
  • Reduced diesel generator usage by 54% through the installation of alternative power systems, driving cost efficiency in remote cell sites.

Affiliations

  • Member, Project Management Institute (PMI) Telecom Forum
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Affiliate Member, National Telecom Securities Council (NTSC)
  • Project Management Institute
  • American Marketing Association
  • Society of Human Resource Management
  • Member, 5G New Radio Workgroup - Phoenix
  • Certified Member, Wireless Infrastructure Association (WIA)
  • Member, Telecom Infrastructure Partners Association (TIPA)

Certifications

  • Salesforce
  • Certified Mobile Network Professional (CMNP)
  • Certified 4G and 5G Network Design Professional
  • Certified Public Accountant
  • RCDD (Registered Communications Distribution Designer)
  • Cell Site Deployment Certification
  • In-Building Solutions (IBwave) Design Certification
  • Microwave Communication Systems Certification
  • Certified In-Building Wireless Technician
  • Certified Wireless Design Professional (CWDP)

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