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Skills

  • Program genre background
  • MS Office
  • Operational improvement
  • Conducting keyword research
  • Conversion Rate Optimization (CRO)
  • Method equipment
  • Interpersonal communication
  • Copyediting
  • Team management
  • Team building

Work Experiences

  • Collaborated with product marketing team.
  • Contributed to a 18-author research publication.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Crafted personalized email sequences.
  • Authored a series of human interest articles.
  • Collaborated with cross-functional teams to write training materials that contributed to a 53% improvement in employee retention.
  • Achieved a 58% reduction in help desk queries.
  • Collaborated with product marketing team to create Salesforce launch collateral, contributing to a $11 surge in revenue post-launch.
  • Solved framework issues, improved operations, and provided excellent customer service.

Summaries

  • Writing Assistant with 4 years of successful team leadership and budget management experience.
  • Contributed to a revenue surge of $5.
  • Achieved results within one year.
  • Aligned materials with business objectives.
  • Adept at creating comprehensive style guides.
  • Clear understanding of cross-functional collaboration and data analysis as well as team leadership training.
  • Award-winning Writing Assistant, recognized for producing high-performing content that led to a Top Performer achievement in 2021.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Aided 18 executives.
  • Crafted email sequences that boost sales.

Accomplishments

  • Collaborated with designers to create more engaging content layouts, improving readability and boosting user engagement by 78%.
  • Published 14 product manuals which reduced the frequency of support tickets and improved customer satisfaction scores.
  • Created and maintained a comprehensive style guide that aligned 18 teams on content standards and brand consistency.
  • Developed a tone and style guide that streamlined team writing across 7 contributors for a unified brand voice.
  • Wrote compelling copy for product descriptions, resulting in a 81% uptick in product purchase conversions.
  • Led content auditing project that resulted in the consolidation of 13 outdated articles, improving site authority and structure.
  • Crafted personalized email sequences that increased conversion rates by 49%, resulting in a revenue boost of $16.
  • Outlined and authored user-focused documentation for Tableau which lowered customer support inquiries by 82%.
  • Produced scripts for 3 training videos on budget management, reducing onboarding time by 63%.
  • Coordinated with multi-disciplinary teams to deliver 15 web content updates, improving site speed and usability by 23%.

Affiliations

  • Committee Member, system, National Communication Association (NCA) 2021 – Present
  • Toastmasters
  • Associate, Society for Technical Communication (STC) 2016
  • Editor-in-Residence, Volunteer Writing Coach for procedure 2017
  • Active Member, American Society of Journalists and Authors (ASJA) since 2024
  • Association for Computing Machinery
  • Lions Club
  • Freelancer Member, Freelancers Union 2018 – Present
  • Completed Certificate Program, Content Strategy for Professionals, standard, 2024
  • Volunteer Editor, system Alumni Magazine from 2021 – 2024

Certifications

  • Certified Public Accountant
  • ASHRM Writing Technical Documents for Clarity and Profession
  • CompTIA A+ Technician
  • American Copy Editors Society (ACES) Certificate in Editing
  • Google Ads Search Certification
  • First Aid/CPR Certified
  • Salesforce
  • Certified Public Accountant (CPA)
  • HubSpot Content Strategy Certification
  • Content Strategy for Professionals by Northwestern University on Coursera

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