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Skills

  • Customer service
  • Client-Centered Approach
  • Crisis intervention protocols training
  • Emergency scenario simulations
  • De-escalation techniques
  • First Aid/CPR
  • Procedure equipment
  • Organization
  • Group therapy facilitation
  • Improvement in intervention outcomes

Work Experiences

  • Collaborated with law enforcement to ensure safe, trauma-informed response to mental health crises in Columbus, reducing use of force by 22%.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Completed full metric assessments to determine the best courses of action.
  • Achieved results over a three years.
  • Collaborated with hospital emergency departments.
  • Assisted clients after natural disasters.
  • Collaborated with law enforcement, paramedics, and social workers in Austin to establish a rapid response team, which reduced wait times for crisis care by 71%.
  • Achieved results within one year.
  • Collaborated with hospital emergency departments to provide immediate mental health stabilization services to 6 patients in acute states daily.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved a 81% reduction in repeat crises.
  • Certified in Non-violent Crisis Intervention (NVCI) with a proven ability to train teams, increasing intervention efficiency by 33%.
  • Collaborative leader in crisis response efforts.
  • Client assessments, treatment planning, and ongoing evaluations are all familiar territory for a licensed metric therapist.
  • Achieved 79% reduction in crisis recurrence.
  • Achieved Employee of the Year recognition.
  • Collaborative Crisis Therapist with a strong background in multidisciplinary care coordination, resulting in 41% increase in treatment compliance.
  • Advocated for clients during psychiatric crises.
  • Achieved a 23% case closure rate.
  • Collaborated with emergency responders.

Accomplishments

  • Collaborated with team of 18 in the development of process.
  • Redesigned crisis intake procedures at Raleigh, improving client triage efficiency and reducing wait times by 78% minutes.
  • Informed the development of new safety measures and adherence protocols during high-risk crisis interventions, decreasing use of restraints by 70%.
  • Delivered telephone-based crisis intervention to 3 clients, maintaining a 21% satisfaction rate in follow-up surveys.
  • Mentored 8 crisis responders, helping to reduce debrief response time by 82% and improving client stabilization outcomes.
  • Assessed clients in acute crisis situations using evidence-based practices such as CBT, which resulted in a 20% reduction in hospital admissions.
  • Led a response initiative for school-based counseling post-crisis, reducing recurring crisis incidents by 29% among student populations.
  • Advised leadership on crisis program improvements, resulting in a 27% enhancement of department workflow and resource allocation.
  • Facilitated post-crisis evaluation meetings, leading to service enhancements in 12 areas and improving overall efficiency by 22%.
  • Developed a community-based crisis intervention initiative that contributed to a 32% increase in successful client de-escalations.

Affiliations

  • Lions Club
  • National Alliance on Mental Illness (NAMI)
  • Freemason
  • National Association of Social Workers
  • American Association for Marriage and Family Therapy (AAMFT)
  • International Council of Nurses
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • American Mental Health Counselors Association (AMHCA)
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant (CPA)
  • Crisis Worker Certification (CWC) by category
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • National Certified Counselor (NCC)
  • Licensed Clinical Social Worker (LCSW) in North Carolina
  • Advanced Certified Hospice and Palliative Social Worker (ACHP-SW)
  • Certified Cognitive Behavioral Therapy Practitioner (CCBTP)
  • Certified Forensic Social Worker (CFSW)

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