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Skills

  • MS Office
  • Network Configuration Management
  • Operational improvement
  • Risk mitigation
  • Strategic decision making
  • Requirements analysis
  • Emerging technology adoption
  • Communications
  • Customer service
  • Cloud Migration (e.g., SAP Platforms)

Work Experiences

  • Developed and maintained vendor relationships.
  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.
  • Cut downtime by 11 hours annually.
  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
  • Collaborated with cross-functional teams to streamline IT operations, boosting overall productivity by 38% through improved communication channels.
  • Conducted root cause analysis on IT incidents.
  • Decreased power consumption by 55%.
  • Coordinated with customer experience teams.
  • Analyzed operational workflows and introduced cloud solutions, reducing infrastructure costs by $11 over 16 years.
  • Created compliance guidelines for audit readiness, resulting in 2 consecutive years of no major findings in IT audits.

Summaries

  • Detail-oriented manager with comprehensive experience in setting up disaster recovery protocols, ensuring zero data loss over multiple quarters, and facilitating uninterrupted business continuity.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Computer Operations Manager is a multi-talented Computer Operations Manager who is consistently rewarded for planning and operational improvements.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Adept at network security monitoring.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.
  • Boosted overall productivity through improved communication strategies.
  • Cut downtime by 10 hours annually.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Cut resource consumption by 16%.

Accomplishments

  • Optimized VPN connections to accommodate 12 remote users, improving connection speeds by 40% and enhancing remote productivity.
  • Implemented business continuity plans that ensured 11% uptime during natural disasters or large-scale outages.
  • Collaborated with the finance team to reduce IT spending by 82% through targeted cost-saving initiatives and renegotiated contracts.
  • Created and enforced software licensing compliance frameworks, avoiding $12 in potential fines and ensuring all assets met licensing agreements.
  • Managed and improved database security protocols, reducing vulnerabilities by 39% and achieving full compliance with category.
  • Streamlined interdepartmental communication workflows, resulting in a 3% increase in ticket closure rate.
  • Led performance optimization initiatives, increasing server uptime to 49% and enhancing business continuity during peak periods.
  • Developed robust security procedures to comply with system, reducing external and internal privileged access breaches by 24%.
  • Resolved product issue through consumer testing.
  • Steered transition to cloud-based infrastructure, improving scalability and reducing on-prem hosting costs by $15 annually.

Affiliations

  • High Technology and Operations Group (HTOG)
  • Network and Systems Professionals Association (NaSPA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • The Open Group – Certified Member (TOGAF)
  • Association for Computing Machinery (ACM)
  • Toastmasters
  • IEEE Computer Society
  • Society of Women Engineers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Data Professional (CDP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Oracle Certified Professional, Java SE category
  • Certified Data Management Professional (CDMP)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • ServSafe

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