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Skills

  • File cloud storage management (system)
  • File Tracking System Implementation
  • Organization
  • Microsoft Office proficiency (standard)
  • MS Office
  • Cross-functional team collaboration
  • Database management (process)
  • Team building
  • Regulatory compliance
  • Retention Schedule Management

Work Experiences

  • Every guest was greeted with a friendly demeanor, and I provided knowledgeable service.
  • Avoided potential fines of $2.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Analyzed retention policy effectiveness and suggested modifications, leading to the destruction of non-compliant records, reducing risk exposure by $10.
  • Achieved a 59% reduction in paper waste.
  • Collaborated on the design and implementation of a company-wide document retention strategy that complied with metric.
  • Audited 4 client records.
  • Collaborated with interdepartmental teams.
  • Assisted in the development and implementation of effective policies, accurate budgets, and daily procedures.
  • Analyzed retention policy effectiveness.

Summaries

  • Avoided loss during data retrieval operations.
  • Results-oriented and conscientious, with excellent communication and organizational skills.
  • Customer service-driven Record Retention Clerk with experience in handling 7 of requests per week, consistently delivering timely and accurate retrievals while maintaining state-of-the-art indexing accuracy.
  • Record Retention Clerk with 18 years of successful process improvement and strategic planning experience.
  • Adept at overseeing archival records placement and retrieval.
  • Within Miscellaneous, senior Record Retention Clerk and outstanding performer in client relations and project management.
  • Data-driven clerk with hands-on experience in all aspects of document management. Adept at overseeing archival records placement and retrieval, successfully managing over 16 files without incidents of misplacement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 56% customer satisfaction rate.
  • Achieved results within 6 months.

Accomplishments

  • Led cross-departmental audit and review of retention policies, updating over 10 files to meet compliance requirements.
  • Assisted in launching an internal audit program for records retention, identifying and correcting 13 filing nonconformities.
  • Coordinated offsite storage for over 10 boxes of archival documents, negotiating a 63% reduction in storage fees over one year.
  • Audited physical document storage quarterly, reducing the incidence of noncompliant files by 27%.
  • Completed digitization of 3 historical records efficiently, achieving 65% accuracy in document transfer using scanning software.
  • Ensured records management policies were in strict compliance with process, improving audit readiness by 69%.
  • Resolved issues around disorganized documentation by spearheading a department-wide restructuring of storage workflows, reducing loss incidents by 44%.
  • Collaborated with external vendors to digitize older paper archives, reducing physical storage needs by 51% while retaining full secure access to scanned records.
  • Reduced archival cost by negotiating new vendor contracts for offsite storage, saving the company $11 annually.
  • Took initiative in setting up new scanning protocols for 2016, which improved scanning throughput by 46%, supporting faster data entry.

Affiliations

  • Local Data and Document Conservation Advocacy Group
  • National Association of Social Workers
  • American Marketing Association
  • Society of Human Resource Management
  • Jaycees
  • Association of Records Managers and Administrators International (ARMA)
  • Records and Information Management (RIM) Leadership Group Seattle
  • Information Governance Initiative Atlanta
  • Paralegal Certificate Program with a Concentration in Document Handling Scrum Master
  • National Records Centers Inc. (NRC)

Certifications

  • Professional Development Certificate in Records and Archives - standard
  • ServSafe
  • Information Security and Records Management Professional (ISRMP) - system
  • Records and Information Management Certificate - procedure
  • Cisco Certified Network Associate (CCNA)
  • Fundamentals of Records Management - framework
  • Information Governance (IGP) Certification - program
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Essentials of Records and Information Management - procedure

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