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Skills

  • Data entry
  • Supervision
  • Customer retention strategies
  • Risk management processes and analysis
  • Regulatory compliance
  • Strong verbal communication
  • ServSafe
  • Menu memorization
  • Organization
  • Materials preparation

Work Experiences

  • Assisted wait staff and other members of the team in completing tasks.
  • Guided
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Had planned ahead.
  • Won
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Was in charge of supervising and training 6 people in high-quality operations.
  • Spoke with 11 customers per day about their inquiries and complaints, resulting in 3% positive feedback.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Skills in risk assessment and data analysis are available.
  • Food Service Leader with 15 years of successful quality assurance and stakeholder engagement experience.
  • Seasoned
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Expert
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Customer service specialist with 8 years of program experience who is dedicated and detail-oriented.
  • Food Service expert with 10 years of experience in the service industry.
  • Versatile

Accomplishments

  • Partnered with food vendors to source high-quality, cost-effective ingredients, which contributed to a 15% reduction in overall food costs.
  • Implemented cash handling and point-of-sale procedures that reduced discrepancies by 48% and ensured accuracy in daily reports.
  • Converted kitchen operations to a more streamlined workflow, resulting in faster food preparation times and 58% increase in kitchen output.
  • Led a team that consistently met or exceeded sales targets and customer satisfaction benchmarks, earning Employee of the Year in 2015.
  • Maintained a 31% repeat customer rate over 6 months by emphasizing customer-centric service in a highly competitive environment.
  • Mentored 13 newly hired staff on best practices in food preparation and service, accelerating onboarding time and reducing turnover by 58%.
  • Collaborated with suppliers to negotiate better pricing, resulting in a 40% reduction in food costs without sacrificing quality.
  • Developed food safety audit protocols, which led to the restaurant receiving a program health rating of system in 2017.
  • Reduced table turnover time by 47% during peak hours, resulting in increased daily customer seating capacity by 2%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Member, Local Health Department Foodservice Advisory Committee
  • International Council of Nurses
  • National Association of Social Workers
  • ServSafe Certification - Food Safety and Responsible Alcohol Certification
  • American Hotel & Lodging Educational Institute (AHLEI) Certification
  • Project Management Institute
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Green Restaurant Association Member - Sustainability Advocate

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Supply Chain Management Certification in Hospitality Harbor & Co.
  • Food Allergen Trainer Certification
  • ServSafe
  • CompTIA Network+
  • ServSafe Alcohol Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Dietary Manager (CDM), Certified Food Protection Professional (CFPP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification

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