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Skills

  • Strong verbal communication
  • Problem resolution
  • Project organization
  • Dinner service planning
  • Communications
  • Relationship development
  • Data entry
  • Budgets
  • Food preparation
  • Public speaking

Work Experiences

  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Worked with the parts department to get the parts I needed.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Improved locomotive material expense tracking by 16%.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Was in charge of supervising and training 6 people in high-quality operations.
  • Recommendation
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Identified and implemented improvements to customer service and communication to improve efficiency and customer satisfaction.

Summaries

  • Articulate
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Versatile
  • Dependable
  • Innovative
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Coordinated staff training programs focused on food safety regulations and customer service, which led to 100% compliance in 2015 health inspections.
  • Led daily operations of a multi-unit food service establishment, resulting in a 58% increase in revenue within 18 months.
  • Documented and resolved system which led to method.
  • Collaborated with team of 18 in the development of category.
  • Increased sales 10% over several months.
  • Enhanced staff retention by 45% through creating and fostering a positive and supportive work environment.
  • Revised menu offerings to accommodate evolving customer preferences, driving a 62% increase in sales for specific menu items over 18 months.
  • Monitored KPIs using Workday to enhance customer service delivery, resulting in 37% improvement in satisfaction rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced food waste by 22% through implementing enhanced portion control and inventory management practices.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • National Association of Social Workers
  • ServSafe Certification - Food Safety and Responsible Alcohol Certification
  • Green Restaurant Association Member - Sustainability Advocate
  • American Hotel & Lodging Educational Institute (AHLEI) Certification
  • Foodservice Consultants Society International (FCSI)
  • Institute of Hospitality Membership
  • National Association of Catering and Events (NACE)
  • Toastmasters

Certifications

  • Certified Food & Beverage Executive (CFBE)
  • Certified Dietary Manager (CDM), Certified Food Protection Professional (CFPP)
  • Allergen Awareness Certification
  • CompTIA A+ Technician
  • TIPS (Training for Intervention Procedures) Certification
  • Association for Project Management (APM)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Pastry Culinarian (CPC)
  • Supply Chain Management Certification in Hospitality Harbor & Co.
  • Certified Food Safety Manager (CFSM)

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