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Skills

  • Cross-functional team collaboration
  • Team building
  • MS Office
  • Project organization
  • Invoice processing
  • Digital Filing System Design
  • Data-driven decision making
  • Supervision
  • Communications
  • Process improvement

Work Experiences

  • Collaborated with cross-functional teams.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Achieved $10 savings in inventory costs annually.
  • Communicated with client management teams.
  • Organized and prepared method reports for submission to Back Office Specialists using metric and system data.
  • Coordinated across different teams.
  • Authored detailed back-office process manuals for staff training and onboarding, reducing learning curves by nearly 39%.
  • Achieved a 15% productivity increase.
  • Acted as the point of contact for internal data requests, ensuring that requests were fulfilled in compliance with company standards.
  • Conducted quarterly reviews.

Summaries

  • Adept at handling sensitive data.
  • Professional with cross-functional collaboration and budget management fluency.
  • Versatile Back Office Specialist with quality assurance knowledge and strong stakeholder engagement abilities.
  • Achieved an 18% boost in processing accuracy.
  • Adept at confidential handling of sensitive data, ensuring compliance with company and legal standards, thereby mitigating risks of information leaks.
  • Advanced in Excel modeling and forecasting, streamlining processes and providing valuable financial insights for multiple departmental strategies.
  • Back Office Specialist with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Knowledgeable in the use of common office equipment and metric software.
  • Hands-on professional with process improvement and cross-functional collaboration abilities.

Accomplishments

  • Led a key initiative to automate manual invoicing, resulting in an 3 annual cost saving for the company.
  • Increased accounts receivable processing efficiency through the introduction of batch processing features in SAP.
  • Assisted in the migration of over 9 records to a compliant electronic documentation system, improving data accuracy and accessibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of standard.
  • Streamlined the back-office documentation system, reducing retrieval times by 42% through improved folder management and consistent archiving protocols.
  • Enforced compliance with company policies across back-office procedures, leading to a 45% improvement in audit success rates.
  • Received Employee of the Month 8 times for outstanding contributions to team workflows and compliance with back-office procedures.
  • Reduced operational backlog by 2% by optimizing back-office workflows and implementing a task prioritization system.
  • Trained and mentored a team of junior staff members in data entry best practices, contributing to a 41% improvement in error reduction.

Affiliations

  • Toastmasters
  • Certified Back Office Operations Manager (BOOM) - 2016
  • Member, Global Association for Operations Professionals (GAOP)
  • Voluntary Participant, Local Business Administration and Operations Network (BAON) - Columbus
  • Certified Office Manager (COM) 2024
  • Participant, Professional Development Workshops (Back Office Stream), 2018
  • Member, Association of Professionals Supporting Administrative Services (APSAS)
  • Member, Society for Human Resource Management (SHRM)
  • Member, National Association of Accounts Payable Managers (NAPM)
  • Certified Administrative Professional (CAP) 2021

Certifications

  • Certified Accounts Receivable Specialist (CARS)
  • Oracle Financials Cloud Certification
  • Certified Document and Records Manager (CDRM)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Back Office Professional (CBOP)
  • Salesforce
  • Certified Information Systems Auditor (CISA)
  • Certified Public Accountant (CPA)
  • Certified Regulatory Compliance Manager (CRCM)

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