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Skills

  • Regulatory compliance
  • Process implementation
  • Process and procedure development
  • Strong verbal communication
  • Initiative equipment
  • Data analysis
  • Distribution center management
  • Marketing strategy
  • Team Leadership
  • Conflict resolution

Work Experiences

  • Prepared registers for closing shift and assigned team member positions while maintaining a high level of guest service.
  • Successfully introduced new product lines that resulted in a 14% increase in annual profits.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted research to find appropriate answers to customer questions.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Devised and coordinated initiative and program strategic plans, resulting in a $3 increase in sales revenue within 18 months.
  • Stocked empty shelves and organized merchandise neatly on racks and in displays to prepare for the opening shift.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 6% increase in efficiency.
  • Increased sales by 4% by providing purchase advice and promoting additional products.

Summaries

  • HubSpot is something I'm familiar with.
  • Closing Manager with 12 years of experience supervising employees in initiative retail environments.
  • High-energy Closing Manager seeking career advancement and the chance to put natural leadership and problem-solving skills to work to improve operations, customer satisfaction, and bottom-line profitability.
  • Willing to put data analysis knowledge to work for a well-established company in the Miscellaneous sector.
  • Supporting staff when dealing with customer issues and communicating directly with customers is customer-oriented in maintaining service standards.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Supervisor with 10 years of experience leading talented salespeople who is results-oriented.
  • Committed to following established closing operating procedures in order to protect assets and ensure the safety of employees.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • To improve products, services, and customer satisfaction, responds with flexibility to shifting priorities and rapid change.

Accomplishments

  • Introduced new communication strategies that improved efficiency during shift transitions between night and day teams, reducing miscommunication issues by 57%.
  • Prepared nightly closing reports that included key performance metrics such as sales volume, customer traffic, and staffing efficiency to guide next-day operations.
  • Drove a 16% improvement in employee punctuality for closing shifts by introducing weekly performance review meetings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led late-night performance review sessions for all closing team members, contributing to a 21% improvement in shift productivity across 15 locations.
  • Effectively led the nightly customer service team to resolve 17 high-priority customer complaints, improving overall satisfaction by 45% on late shifts.
  • Reduced end-of-day labor expenses by improving team efficiency and cross-training 6 employees on key closing tasks.
  • Controlled and verified cash deposits totaling over $103,000 per shift, ensuring an error-free closing process night after night.
  • Collaborated with cross-functional teams to develop efficient closing procedures, which helped reduce end-of-day time spent by 12 minutes per store.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • Business Networking International (BNI)
  • National Association for Retail Store Maintenance (NARSM)
  • International Council of Shopping Centers (ICSC)
  • American Institute of Business Management
  • American Institute of Service Management
  • National Small Business Association (NSBA)
  • Project Management Institute
  • Building Service Contractors Association (BSCAI)
  • Society of Women Engineers

Certifications

  • ServSafe
  • Retail Close-Out Procedures Certification
  • Certified Professional in Store Security (CPSS)
  • CompTIA Security+
  • Inventory Control and Loss Prevention Certification
  • Certified Retail Sales Operations (CRSO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Late-Shift Workforce Optimization Certification
  • CompTIA Network+
  • Store Operations and Management Certification

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