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Skills

  • Conflict resolution
  • Interpersonal and written communication
  • Materials preparation
  • Data-driven decision making
  • Distribution center management
  • Communications
  • Strong verbal communication
  • First Aid/CPR
  • Data analysis
  • Marketing strategy

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Stocked empty shelves and organized merchandise neatly on racks and in displays to prepare for the opening shift.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created multi-threaded admin web applications based on initiative.
  • Increased sales by 4% by providing purchase advice and promoting additional products.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Coached a 8-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Helped customers by answering their questions and completing their requests.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Taught my team members how to use effective strategies to meet operational and sales goals.

Summaries

  • Committed to following established closing operating procedures in order to protect assets and ensure the safety of employees.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • To improve products, services, and customer satisfaction, responds with flexibility to shifting priorities and rapid change.
  • In a high-volume, fast-paced retail environment, a diligent Closing Manager supervises the closing shift.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Closing Manager with 7 years of successful stakeholder engagement and risk assessment experience.
  • Willing to put data analysis knowledge to work for a well-established company in the Miscellaneous sector.

Accomplishments

  • Drove accountability by implementing personalized performance analytics for closing shift employees, boosting closing task completion rates by 15%.
  • Led a closing shift team of 3 staff members, ensuring adherence to company policies and improving overall staff performance by 56% during late hours.
  • Implemented a cash reconciliation checklist, improving balance accuracy during nightly closings from 73% to 72% over 18 months.
  • Collaborated with senior management to analyze sales data, identifying late-shift revenue trends that contributed to 58% revenue growth at the Boston store.
  • Designed and refined nightly closing schedules that reduced staffing costs by 64% while maintaining or improving productivity.
  • Collaborated with cross-functional teams to develop efficient closing procedures, which helped reduce end-of-day time spent by 12 minutes per store.
  • Effectively led the nightly customer service team to resolve 17 high-priority customer complaints, improving overall satisfaction by 45% on late shifts.
  • Audited nightly financial reports with a 63% accuracy rate, troubleshooting discrepancies and ensuring the integrity of end-of-day transaction data.
  • Resolved product issue through consumer testing.
  • Managed the nightly closing of a high-volume Austin store, balancing end-of-day cash transactions exceeding $47,000 with 47% accuracy.

Affiliations

  • American Institute of Service Management
  • National Association of Social Workers
  • American Night Shift Professionals Network
  • Workforce Institute at Kronos
  • American Marketing Association
  • Regional Retail Leaders Coalition
  • Society of Women Engineers
  • American Medical Informatics Association
  • Institute of Certified Professional Managers (ICPM)
  • American Management Association (AMA)

Certifications

  • Certified Conflict Resolution Specialist (CCRS)
  • Google Certified Professional Cloud Architect
  • Certified Sales Professional (CSP)
  • Certified in Scheduling Optimization Techniques (CSOT)
  • Certified Loss Prevention Professional (CLPP)
  • Salesforce
  • Store Operations and Management Certification
  • Certified Team Leadership in Retail (CTRL)
  • Certified in Management of Customer Service (CMS)
  • Retail Leadership Certification (RLC)

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