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Skills

  • Business operations
  • Customer service
  • Relationship development
  • Culturally competent care
  • Microsoft Office Suite
  • Conflict resolution strategies
  • Communications
  • Risk assessment and mitigation
  • Counseling for At-risk Youth
  • Crisis intervention

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 72% reduction in behavioral incidents.
  • Composed cross-team collaboration reports that highlighted key areas for improvement, increasing interdepartmental efficacy by 29%.
  • Achieved results within 7 months.
  • Collaborated with cross-agency providers to ensure comprehensive care plans from medical, educational, and social perspectives for each youth client.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Workday to 18 months customer locations.
  • Completed home welfare checks to comply with state and program guidelines.
  • Built rapport in order to create a safe and trusting environment in which to provide care.

Summaries

  • Coordinated mental health services for at-risk youth.
  • Advanced skills in client advocacy and legal collaboration, achieving higher success rates in court decisions affecting youth welfare by advocating in 15 proceedings.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Collaborated legally to improve outcomes.
  • Youth Services Case Manager is a multi-talented Youth Services Case Manager who is consistently rewarded for planning and operational improvements.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Accomplished in reducing onboarding time for youth services by 65% through the implementation of a new intake process, enhancing operational efficiency.
  • Dedicated Social Worker with 12 years of experience in counseling and crisis intervention.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with law enforcement and youth services offices to support the transition of justice-involved youth, decreasing their involvement in criminal activities by 32%.
  • Achieved a 50% boost in family involvement in youth rehabilitation programs by building trust and utilizing culturally appropriate communication techniques.
  • Collaborated with families to develop individualized action plans that effectively addressed underlying behavioral concerns, resulting in a reduction in disciplinary actions by 57%.
  • Revised the training program for volunteers and interns at the center, leading to a 75% improvement in service delivery and participant satisfaction.
  • Provided mediation between youth and their families, culminating in a 66% reduction in family conflict and improved home stability.
  • Negotiated agreements with local employers to create internship opportunities for youth, securing over 9 placements that enhanced job readiness.
  • Engaged with local schools to identify youth at risk of dropping out, leading to a 35% increase in student retention through proactive intervention.
  • Facilitated over 9 family mediation sessions to strengthen family communication and support systems, resulting in more sustainable recovery outcomes for the youth.
  • Revamped the client intake process, enhancing efficiency by 65% and reducing onboarding time for new youth enrollments.
  • Collaborated with school counselors to identify root causes of behavioral issues, implementing strategies that decreased suspension rates by 70% over a several months period.

Affiliations

  • National Association of Peer Program Professionals (NAPPP)
  • National Association of Social Workers
  • Lions Club
  • Association for Child and Adolescent Counseling (ACAC)
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • Association of Information Technology Professionals
  • Freemason
  • Association of Youth Development Professionals (AYDP)
  • American Counseling Association (ACA)
  • Juvenile Justice and Delinquency Prevention Coalition (JJDPC)

Certifications

  • CompTIA A+ Technician
  • Certification in Child Development and Family Relations (framework)
  • Certified Family Life Educator (CFLE) - process
  • Certificate in Youth Mental Health and Well-being (program, 2024)
  • ServSafe
  • Nonviolent Crisis Intervention Certification (CPI) - Crisis Prevention Institute
  • Certified Child and Youth Care Practitioner (CCYP) – Child and Youth Care Certification Board
  • Google Certified Professional Cloud Architect
  • Licensed Master Social Worker (LMSW) - standard
  • Cisco Certified Network Associate (CCNA)

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