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Skills

  • Designing for mobile-first experiences
  • Programming
  • Regulatory compliance
  • Experience with method for front-end development (e.g., HTML, CSS, JavaScript)
  • Communications
  • Software best practices
  • Designing for accessibility (WCAG compliance)
  • Content marketing strategy
  • Business analysis
  • Cross-functional team collaboration

Work Experiences

  • Achieved a 78% performance increase.
  • Used PHP, SQL, JavaScript, and other libraries' programming capabilities as needed.
  • Achieved results within 11 days.
  • Used a variety of technologies, including Salesforce to make code repairs and optimize the corporate website.
  • Achieved results over 17 months.
  • Achieved a 72% increase in operational efficiency.
  • Used HTML and CSS to create the site's layout and user interface.
  • Achieved a 19% growth in conversions.
  • Created user-oriented visuals and features using front-end languages such as HTML, initiative, and process to increase site traffic to 14 visitors per 18 months.
  • Helped clients realize their product vision by researching, conceiving, sketching, and prototyping.

Summaries

  • Develop customer-focused websites and designs using a variety of web design software.
  • Experience developing web, phone, and mobile app products that meet the highest standards for web design, user experience, best practices, usability, and speed.
  • Passionate and conscientious, with a proclivity for meeting deadlines.
  • Solution-oriented professional who thrives in a highly collaborative work environment, solving problems and putting the customer first.
  • Project management, team leadership, and independent problem-solving skills are all strengths.
  • Determined Web Developer with over 14 years of experience working in fast-paced environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Knowledge of interaction design and information architecture at a high level.
  • A user-centered design expert with over 4 years of experience in interaction design and A/B testing. Successfully led UX strategy for ServiceNow, increasing user retention by 49%.
  • Clear understanding of performance reporting and cross-functional collaboration as well as vendor management training.

Accomplishments

  • Utilized heatmap and analytics tools to redesign landing pages, leading to a 58% boost in lead generation for category.
  • Set up and implemented design-thinking workshops with cross-functional teams, leading to a 52% increase in innovative ideas for the company.
  • Mentored a team of 2 junior UX designers, resulting in a 34% improvement in project delivery efficiency and an increase in cross-team collaboration.
  • Advocated for the integration of accessibility standards, resulting in a 71% increase in compliance and inclusive user experiences for Beacon Labs.
  • Built and maintained a design feedback loop that reduced revisions by 39% and increased satisfaction levels from stakeholders.
  • Negotiated design requirements with 10 stakeholders, aligning user-centered design with business metrics and increasing project approval rate by 19%.
  • Spearheaded the creation of a dynamic prototype for metric, which decreased time-to-market by 11 weeks and saved $42,000 in development costs.
  • Defined and implemented scalable design systems for Vantage, reducing inconsistencies by 41% and enhancing user interface quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Translated complex stakeholder requirements into intuitive design frameworks, enabling 17% faster development and improving alignment with business goals.

Affiliations

  • Rotary International
  • Society of Women Engineers
  • AI and UX Alliance for Better Design
  • International UX Research Association (IUXRA)
  • Interaction Design Foundation (IxDF)
  • Society of Human Resource Management
  • Participant in Global Accessibility Awareness Day (GAAD) events
  • Jaycees
  • The Nielsen Norman Group (NNG) UX Certification
  • Professional Association for Design (AIGA)

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • Project Management Professional (PMP)
  • Professional Scrum Product Owner (PSPO) - program
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Digital Accessibility Specialist (CDAS) – IAAP
  • Mobile UX Design Certification – Interaction Design Foundation
  • CompTIA Network+
  • iOS Human Interface Design Certification – Apple Developer

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