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Skills

  • Network development and administration
  • MS Office
  • Experience with method for front-end development (e.g., HTML, CSS, JavaScript)
  • Business analysis
  • Driving UX alignment with business goals
  • Relationship development
  • Web development projects
  • Team management
  • Software best practices
  • Defining KPIs for UX initiatives

Work Experiences

  • Used HTML and CSS to create the site's layout and user interface.
  • Represented the web team and discussed project goals and milestones at meetings with executives.
  • Set up Google AdWords campaigns and SEO for a variety of websites.
  • Looked over the code to make sure it was correct in terms of structure, security, and browser, device, and operating system compatibility.
  • Gave advice and direction on how to put UX research methodologies and testing activities into practice in order to analyze and predict user behavior.
  • Collaborated with creative directors and visual designers to incorporate visual or brand identity into the finished product.
  • Created a procedure e-commerce website with the goal of lowering the cart abandonment rate by 12% and increasing online sales after the go-live date.
  • Designed and built optimized landing pages in HTML and CSS, including SAP integration and cross-browser compatibility to support marketing.
  • Increased web traffic by improving navigation, streamlined, and improved.
  • Pitched in to help senior developers meet tight deadlines during periods of low staffing.

Summaries

  • Innovative Senior User Experience Designer focused on using design to create meaningful experiences.
  • Bilingual and well-spoken, with the ability to collaborate with people from various backgrounds and personalities.
  • Achieved 72% growth across mobile and desktop platforms.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • To maximize online presence, demonstrated talent in front-end and back-end web development is required.
  • Recognized for actively interacting with clients in order to best meet customer needs and objectives.
  • Strengths in risk assessment and client relations backed up by Art and Design training.
  • Knowledge of interaction design and information architecture at a high level.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 41% growth in overall product adoption post-launch.

Accomplishments

  • Negotiated design requirements with 10 stakeholders, aligning user-centered design with business metrics and increasing project approval rate by 19%.
  • Conducted end-to-end user research and usability testing, identifying key pain points and driving a 21% increase in client satisfaction rates for ServiceNow.
  • Introduced data-driven decision-making into the UX design process, influencing 5 key features and improving usability metrics by 65%.
  • Translated complex stakeholder requirements into intuitive design frameworks, enabling 17% faster development and improving alignment with business goals.
  • Led user persona workshops that helped refine target audience strategies, resulting in an 38% increase in conversion for ServiceNow.
  • Collaborated with cross-functional teams including developers, product managers, and content writers to achieve a HubSpot usability score improvement of method within 6 months.
  • Redesigned Power BI information architecture after extensive user feedback, achieving a reduction in abandonment rate by 47%.
  • Built and maintained a design feedback loop that reduced revisions by 39% and increased satisfaction levels from stakeholders.
  • Utilized heatmap and analytics tools to redesign landing pages, leading to a 58% boost in lead generation for category.
  • Set up and implemented design-thinking workshops with cross-functional teams, leading to a 52% increase in innovative ideas for the company.

Affiliations

  • International UX Research Association (IUXRA)
  • Association of Information Technology Professionals
  • Certified Professional for Usability and User Experience (CPUX)
  • International Association of Administrative Professionals
  • Certified Interaction Designer (IxDA)
  • Mobile UX London (MUXL) community member
  • Design Management Institute (DMI)
  • American Institute of Graphic Arts (AIGA)
  • Member of Google's UX Design Professional Certificate Program
  • Smashing Magazine Contributor in UX Design

Certifications

  • Certified User Experience Analyst (CXA) – Human Factors International
  • UX Management: Strategy and Tactics Certification – NNGroup
  • Certified Public Accountant
  • UX/UI Bootcamp Certification – General Assembly
  • Certified Usability Analyst (CUA) - Human Factors International
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • ServSafe
  • CompTIA Network+

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