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Skills

  • Relationship development
  • Interdepartmental communication
  • Training and development
  • Risk assessment and mitigation
  • Supervision
  • Dinner service planning
  • Communications
  • Program development and implementation
  • Business operations
  • Service Quality Improvement

Work Experiences

  • Planned and coordinated social, educational, spiritual, and community development programming, including framework and method events.
  • Counseled, advised, and supported students in their personal and academic endeavors.
  • Directed staff on program planning, implementation, and evaluation in order to meet the developmental needs of residents.
  • Created the category program to support the department's values, goals, and learning outcomes for students.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Achieved Employee of the Year recognition for outstanding performance.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the day-to-day operations of 15 residence halls, including budgeting, physical environment assessments, and communication with custodial staff.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Achieved a 41% increase in resident satisfaction scores.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 57% boost in productivity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 71% decrease in incidents.
  • Collaboration relationships that are maintained to support campus services, policies, and regulations.
  • Committed to assisting students in achieving their goals and building a sense of community.
  • Professional with 8 years of progressive experience in the field who is highly organized and detail-oriented.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Developed a framework for consistent communication with residents, yielding a 23% increase in resident satisfaction surveys.
  • Won
  • Managed
  • Created and managed a comprehensive resident engagement plan, resulting in an annual satisfaction increase of 20%.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Identified
  • Developed resource allocation strategies that decreased operational costs by 45% while maintaining compliance and service quality.
  • Developed
  • Recommended
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Council of Large Public Housing Authorities (CLPHA)
  • American Society of Safety Professionals
  • Society for Human Resources Management (SHRM)
  • Student Affairs Administrators in Higher Education
  • Center for Campus Fire Safety
  • Jaycees
  • Phi Kappa Phi Honor Society
  • Partnership for Public Service, Leadership Development Program
  • National Association of Social Workers
  • American College Personnel Association (ACPA)

Certifications

  • Nonprofit Management Certification - initiative
  • Certified Housing Manager (CHM) - National Affordable Housing Management Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • ServSafe
  • Certified Program Planner (CPP) - LERN
  • Certified Government Financial Manager (CGFM) - Association of Government Accountants (AGA)
  • Certified in Safety Management (CSM) - Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Protection Officer (CPO)

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