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Skills

  • Relationship development
  • High-volume account management
  • First Aid/CPR
  • Data-driven decision making
  • Debt recovery strategies
  • Communications
  • Insurance claims processing
  • Email-based collection strategies
  • Customer service excellence
  • Billing system proficiency (e.g., Salesforce)

Work Experiences

  • Achieved a 16% increase in patient satisfaction.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Looked for industry trends on social media and through online sources.
  • Consistently met monthly quotas for collections.
  • Achieved a 63% reduction in claim denial rates.
  • Assisted Patient Account Collectors in properly applying customer remittances while working with Patient Account Collector.
  • Conducted account follow-ups.
  • Achieved results in standard.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Attained the highest recovery rates in the department.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Adhered to healthcare regulations and compliance standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collected up to $16 per quarter from uninsured patients.
  • Boosted collections by $17 in 2017.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Accomplished in legal coordination, working closely with the legal team to process collections on 14 high-value accounts, ensuring compliance with all court procedures.
  • Accounts Receivable Specialist with 17 years of experience in the accounts receivable function.
  • Consistently exceeded collection quotas.

Accomplishments

  • Led outreach campaign with a $14 budget, resulting in an increase in patient payment adherence by 23% within 10 months.
  • Leading collection efforts on accounts in default, reaching settlements and recovering 49% of owed amounts.
  • Implemented a new account follow-up process that decreased outstanding inquiries by 4% and expedited payment resolution.
  • Exceeded monthly collection targets by an average of 38% by employing proactive collection strategies and personalized outreach.
  • Successfully reduced aging receivables over 14 days by 20% through targeted outreach campaigns and consistent follow-up procedures.
  • Liaised with legal teams on collections of 9 delinquent accounts of over $10, resulting in reclaimed revenue through legal settlements.
  • Collaborated with insurance companies to resolve discrepancies, resulting in timely reimbursements and a 28% increase in revenue.
  • Facilitated reconciliation of 4 accounts within several months, reducing unresolved balances by 78% through persistent follow-up and corrective action.
  • Developed metrics dashboard for tracking KPIs related to collections, resulting in data-driven insights and a 69% improvement in team efficiency.
  • Utilized real-time data analytics to monitor and manage account aging reports, leading to a 68% improvement in payment collection timelines.

Affiliations

  • State Medical Collectors Association (SMCA) Membership
  • Insurance Reimbursement Specialist (IRS) Program Participant
  • Association of Credit and Collection Professionals (ACA International)
  • Membership in the International Association of Credit and Collection Professionals (IACC)
  • American Society of Safety Professionals
  • Certified Patient Account Manager (CPAM) through AAHAM
  • National Association of Credit Management (NACM)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Healthcare Billing and Management Association (HBMA)

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Coder (CPC) - AAPC
  • Certified Compliance & Ethics Professional (CCEP) - Society of Corporate Compliance and Ethics
  • ACA Professional Collection Specialist (PCS)
  • Certified Practice Manager (CPM) - procedure
  • Health Insurance Associate (HIA) – America's Health Insurance Plans (AHIP)
  • Certified Patient Access Representative (CPAR) - Columbus
  • Apple Certified Associate (ACA)
  • Medical Billing and Coding Certification – Northwind

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