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Skills

  • Project organization
  • Play therapy
  • Effective service provider negotiation
  • Problem resolution
  • First Aid/CPR
  • Cross-cultural conflict mediation
  • Motivational enhancement therapy
  • Budgets
  • Relationship development
  • Advocating for healthcare and social service access

Work Experiences

  • Achieved results within 18 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Achieved a 29% increase in client benefit approvals.
  • Conducted risk assessments in standard and initiative.
  • Awarded by method in 2018.
  • Collaborated with legal professionals to assist immigrant clients with visa applications, reducing processing time by 10%.
  • Coordinated with shelters to house vulnerable populations.
  • Assisted clients facing housing insecurity.
  • Achieved a 37% improvement in employment outcomes.

Summaries

  • Advocated for bilingual clients.
  • Accomplished Bilingual Case Manager with a track record of securing $14 in funding for community programs, benefiting diverse immigrant populations.
  • Collaborative Bilingual Case Manager with a proven ability to facilitate conflict resolution, solving 18% of family mediation cases in 2016.
  • Recognized for her caring demeanor and superior social awareness.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bilingual Case Manager with 2 years of successful performance reporting and strategic planning experience.
  • Collaborated with stakeholders to drive client success.
  • Achieved 75% success rate in visa reunifications.
  • Adaptable Case Manager fluent in framework and standard with a history of reducing visa processing times by 4% through collaboration with legal professionals.

Accomplishments

  • Provided conflict resolution services through bilingual mediation, successfully resolving 26% of disputes amongst clients and service providers.
  • Resolved product issue through consumer testing.
  • Coordinated bilingual community outreach events, engaging over 15 individuals and connecting them to necessary legal, health, and housing services.
  • Established partnerships with Harbor & Co. And Cedar Works, facilitating access to mental health services for immigrant populations.
  • Improved data collection methods to track long-term outcomes for bilingual cases, increasing accuracy of service impact assessments by 38%.
  • Implemented a client feedback system, improving service refinement and client satisfaction by 55% across multi-disciplinary teams.
  • Analyzed case data on client socioeconomic progress, presenting findings that led to policy adjustments benefiting over 3 clients in 2018.
  • Collaborated with compliance and customer success to streamline bilingual intake processes, decreasing client wait times by 51% minutes per case.
  • Referred 18 clients to local housing programs, reducing their housing expenses by an average of 11 per year.
  • Conducted cultural competency training for 10 team members to align service delivery with diverse community needs in 2016.

Affiliations

  • Association of Legal Aid Attorneys (ALAA)
  • American Translators Association (ATA)
  • American Medical Informatics Association
  • Bilingual Therapists of America (BTA)
  • Multilingual Health Resource Alliance (MHRA)
  • International Association for Trauma Professionals (IATP)
  • Human Rights Campaign
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Child Welfare League of America (CWLA)
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Certification in Human Services - Summit Group
  • Certified Social Services Worker (CSSW) - Texas
  • Nonprofit Leadership and Management Certification – Lakeside Partners
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Refugee Resettlement Caseworker - Northwind
  • Mental Health First Aid (MHFA) – Lakeside Partners
  • Substance Abuse Counselor Certification - standard

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