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Skills

  • Instruction writing
  • Stakeholder collaboration
  • Editing
  • Kennel cleaning and sanitizing methods
  • Microsoft Office
  • Music showcase training
  • Communications
  • Product ordering
  • CRM Systems
  • System equipment

Work Experiences

  • Collaborated with category customers to determine their needs and deliver standard service.
  • Successfully led key projects that yielded a process.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Measured yardage and looked for stray golf balls.
  • Recommendation
  • Worked with the parts department to get the parts I needed.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Improved locomotive material expense tracking by 6%.
  • Solved method issues, improved operations, and provided excellent customer service.
  • In charge of day-to-day operations and equipment maintenance in the program department.

Summaries

  • Focused on customer service
  • Fluent in both English and Spanish.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Deadline-driven
  • Customer service specialist with 14 years of initiative experience who is dedicated and detail-oriented.
  • Service-driven
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Expert
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Articulate

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated key contract terms post-award with clients, securing 22% more advantageous conditions for the company while maintaining strong client relationships.
  • Led efforts to align proposal strategies with business development objectives, resulting in an increase in new contract awards by 28% over several months.
  • Collaborated with cross-functional teams, such as legal and finance, to ensure 41% adherence to bid guidelines, reducing contract disputes by 18%.
  • Served as the key point of contact for proposal inquiries and clarifications, reducing response times to client questions by 10 hours on average.
  • Drafted and edited proposals in accordance with Miscellaneous standards, ensuring full compliance with all safety, environmental, and operational regulations.
  • Initiated and oversaw a training curriculum for proposal teams, increasing team efficiency by 38% and raising overall proposal quality scores.
  • Facilitated workshops to train staff on the company’s best proposal-writing practices, which led to a 66% improvement in proposal success rates.
  • Collaborated with team of 5 in the development of metric.
  • Standardized the formatting of bid documents across proposals in QuickBooks, increasing professionalism and creating more client-friendly submissions.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • U.S. Government Contractors Association (USGCA)
  • Association for Strategic Planning (ASP)
  • American Public Transportation Association (APTA)
  • International Association for Contract and Commercial Management (IACCM)
  • Proposal Industry Benchmarking Group
  • National Association of Professional Women (NAPW)
  • National Contract Management Association (NCMA)
  • Society for Marketing Professional Services (SMPS)

Certifications

  • Shipley Proposal Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • AGILE Coach Certification initiative
  • Advanced Negotiation Certification from Lakeside Partners
  • Certified Government Financial Manager (CGFM)
  • Certified Public Accountant
  • Certified Professional Business Writer (CPBW)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+

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