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Skills

  • Medical billing and coding
  • Emergency Medical Technician (EMT) certification
  • MS Office
  • Staff Coaching
  • Fluent in Portuguese
  • Disease prevention and intervention specialist
  • Process improvement
  • Payment processing
  • Dosage calculation
  • Confidential case documentation

Work Experiences

  • Worked closely with the management team to make necessary improvements and meet the needs of the residents.
  • Was responsible for the patients' safety and well-being.
  • Provided in-home care to children and adults with disabilities.
  • Led a clinical team in providing care services that improved the health of residents.
  • Exceeded the department's revenue goals, allowing funds to be reallocated to other health programs.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Went over the results of the customer survey to see where I could make the most improvements.
  • Devised and met financial and growth objectives.
  • Took vital signs of newborns while assisting in the NICU.
  • Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards.

Summaries

  • Proven leader with experience working in a team environment.
  • Long-term goals are important to me, and I'm committed to achieving them.
  • In category environments, a caring Quality Improvement Coordinator is passionate about maximizing patient care standards.
  • Expert Billing Supervisor has a track record of running a department efficiently and accurately.
  • Registered Nurse with 5 years of experience in critical care.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • While assisting doctors, she is skilled at quickly setting up rooms and closely monitoring vitals.
  • Successful in advocating for the needs of patients and obtaining quick diagnoses.
  • Exceptional knowledge of initiative treatments, techniques, and diagnostic procedures as a Critical Care Registered Nurse.
  • Harbor & Co. Can benefit from my expertise and 6 years of experience.

Accomplishments

  • Implementation: Assisted in implementation of new tracking system that resulted in improved patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to framework.
  • Patient Care: Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to metric patients in system environment.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.
  • Developed and implemented new scheduling protocols, resulting in a 48% reduction in patient wait times over 14 months.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Facilitated insurance eligibility verification processes to reduce claim rejections, resulting in a 19% improvement in first-pass clean claims.
  • Optimized the check-in process by upgrading front desk software, lowering patient intake time by 36% minutes per visit.
  • Collaboration: Collaborated with physicians to plan and implement patient care.

Affiliations

  • Rotary International
  • Emergency Medical Services Association (EMSA)
  • American Marketing Association
  • Certified Electronic Health Records Specialist (CEHRS) Membership
  • National Association of Medical Office Managers (NAMOM)
  • Certified Professional Coder (CPC) through AAPC
  • American Society of Administrative Professionals (ASAP)
  • National Healthcareer Association (NHA) Membership
  • Jaycees
  • Association of Physician Leadership Practices (APLP)

Certifications

  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA)
  • Certified Public Accountant
  • Current American Academy of Nurse Practitioners (AANP)
  • ANA Certified in Adult NP
  • Apple Certified Associate (ACA)
  • Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
  • Nitrous Oxide Administration Certification
  • SHRM Certified Professional (SHRM-CP)
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Certified Billing and Coding Specialist (CBCS) through National Healthcareer Association (NHA)

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