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Skills

  • Cash balancing
  • Customer Relationship Management (CRM)
  • Check cashing
  • Basic math skills
  • Collections strategy development
  • Retail merchandising
  • Product upselling
  • Call routing system usage
  • Payment collection
  • Security monitoring

Work Experiences

  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Helped customers by answering their questions and completing their requests.
  • Developed and maintained client relationships, facilitating early payment agreements for ServiceNow accounts.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Consolidated data to improve efficiency.
  • Achieved 68% customer satisfaction rate in billing resolution.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Achieved this in 2018.
  • Decreased late payments by 54% %.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Summaries

  • Professional and approachable, with exceptional customer service and sales skills.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Customer service and program POS software training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Experienced Front End Collector with success in driving innovation and early adoption of emerging technologies and platforms.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Increased sales in the past by promoting current deals.
  • Front End Collector with extensive knowledge of retail operations.

Accomplishments

  • Implemented advanced skip tracing techniques, recovering 4% of overdue accounts that were previously inactive.
  • Reviewed and enhanced existing recovery strategies, increasing repayment plan agreements by 75% within one year.
  • Achieved 65% customer satisfaction rate during the billing disputes resolution process by employing effective mediation tactics.
  • Collaborated with cross-functional teams to improve debt portfolio management, reducing outstanding debt by 23% over the past year.
  • Reduced overdue receivables by 30% within one year through proactive customer outreach and tailored payment plans.
  • Resolved 68% of customer disputes within initial contact, contributing to a 10 reduction in aged collections.
  • Negotiated payment plans with non-responsive clients, which reduced bad debt write-offs by 5 in 2016.
  • Resolved product issue through consumer testing.
  • Handled 6 escalated cases, successfully resolving 38% before legal action was required.
  • Reduced average recovery time by the past year using customer segmentation and strategic follow-up tactics, leading to a 25% increase in debt collection rates.

Affiliations

  • Association of Information Technology Professionals
  • Society of Financial Compliance (SFC)
  • Association of Certified Compliance Professionals (ACCP)
  • International Compliance Association (ICA)
  • American Society of Safety Professionals
  • Credit Research Foundation (CRF)
  • Lions Club
  • Healthcare Financial Management Association (HFMA)
  • Institute for Professional Debt Collectors (IPDC)
  • Commercial Law League of America (CLLA)

Certifications

  • Certified Compliance Officer for Collections and Debt Recovery
  • Debt Collection and Accounts Receivable Management Certification
  • Certified Debt Specialist (CDS) by Cedar Works
  • Certified Financial Services Recognized (CFSR)
  • CompTIA Security+
  • Legal and Ethical Collections Certification by Beacon Labs
  • Salesforce
  • Credit and Collection Compliance Certificate by Beacon Labs
  • Payment Portal Management Certification by Jira
  • Cisco Certified Internetwork Expert (CCIE)

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