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Skills

  • Credit card processing
  • Coupons and gift cards
  • Refunds and exchanges
  • Currency counting
  • Cash register skills
  • Security monitoring
  • Bad debt deduction tracking
  • Maintaining store appearance
  • Customer assistance
  • Risk assessment and mitigation

Work Experiences

  • Completed recovery in two years.
  • Collaborated with Front End Collector to resolve issues and address customer concerns.
  • Educated customers about promotions to increase sales.
  • Achieved 50% above targets.
  • Achieved the highest collection success rate on the team for 16 months, improving overall department metrics.
  • Collaborated with cross-functional teams to streamline reporting procedures, cutting administrative tasks by 48%.
  • Collaborated with legal teams to resolve compliance concerns at the pre-litigation stage, reducing legal costs by $15.
  • Achieved 68% customer satisfaction rate in billing resolution.
  • Verified over $4 in cash and credit payments on a daily basis.
  • Consolidated data to improve efficiency.

Summaries

  • Experienced Front End Collector with success in driving innovation and early adoption of emerging technologies and platforms.
  • 5 years of experience working in high-volume environments.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Flexible with changing business needs and trained in metric and procedure areas.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Front End Collector who is trustworthy and dedicated, with 10 years of experience serving customers and running the register.
  • With a commitment to efficiency and accuracy, I am skilled at vendor management.
  • Work areas have a history of being kept clean, neat, and professionally organized.

Accomplishments

  • Achieved 65% customer satisfaction rate during the billing disputes resolution process by employing effective mediation tactics.
  • Managed a portfolio of 3 in bad debt and successfully reduced write-offs by 59% in 6 months.
  • Negotiated payment plans with non-responsive clients, which reduced bad debt write-offs by 5 in 2016.
  • Handled 6 escalated cases, successfully resolving 38% before legal action was required.
  • Optimized collection processes by conducting regular audits, resulting in 74% decrease in compliance infractions and improving overall accuracy in reporting.
  • Reduced overdue receivables by 30% within one year through proactive customer outreach and tailored payment plans.
  • Resolved 68% of customer disputes within initial contact, contributing to a 10 reduction in aged collections.
  • Collaborated with the legal department to resolve escalated cases, resulting in 75% of lawsuits being avoided through successful mediation and repayment agreements.
  • Reviewed and enhanced existing recovery strategies, increasing repayment plan agreements by 75% within one year.
  • Utilized multi-channel communication (phone, email, in-person) to negotiate debt repayment, increasing recoveries by 73% in two years.

Affiliations

  • Freemason
  • Certified Professional Collector Program (CPCP)
  • Association of Certified Compliance Professionals (ACCP)
  • Association for Supply Chain Management (APICS)
  • Association of Collection and Credit Professionals (AACP)
  • Debt Buyers Association International (DBA International)
  • American Society of Safety Professionals
  • Society of Financial Compliance (SFC)
  • Commercial Law League of America (CLLA)
  • Credit Services Association (CSA)

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • Certified Accounts Receivable Analyst (CARA)
  • Bankruptcy and Recovery Specialist Certification
  • Certified Business Analysis Professional (CBAP)
  • Negotiation for Debt Recovery Certification
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Professional Collector (CPC) by the American Collectors Association (ACA)
  • Certified Debt Specialist (CDS) by Cedar Works

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