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Skills

  • Adherence to luxury service standards
  • Cash handling protocol adherence
  • Beverage preparation
  • Menu memorization
  • Food and beverage pairings
  • Dining area cleanliness
  • To-go order preparation
  • Guest relations
  • Food station setup
  • Customer service benchmarking

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Supported the needs of a 12-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 17 tables per shift.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Managed food resources, memorized orders, and coordinated service in a 18-table restaurant.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.

Summaries

  • Within Food and Beverage, senior Room Service Server and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Room Service Server is a focused Room Service Server who excels at multitasking and providing prompt and courteous service to all customers.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Food and wine pairing is something she excels at.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • With careful organization, he is an effective creator of service structures.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Strengths in data analysis and quality assurance are well-known.
  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.

Accomplishments

  • Reduced
  • Reorganized grocery store merchandise and displays, increasing output by 17%.
  • Developed
  • Streamlined
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Elected to oversee expansion of store into Seattle.
  • Consulted
  • Increased store sales by 16%.
  • Named Employee of the Month, metric.
  • Trained

Affiliations

  • National Society of Minorities in Hospitality (NSMH)
  • Institute of Hospitality
  • Room Service Association
  • Food & Beverage Association
  • Meeting Professionals International (MPI)
  • Certified Food and Beverage Executive (CFBE)
  • Concierge Association of Portland
  • Rotary International
  • Professional Bartending Schools of America (PBSA)
  • Global Foodservice Institute (GFI)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • VIP Client Relations Training – Beacon Labs, 2024
  • Cisco Certified Network Associate (CCNA)
  • Bartending License – Texas, 2020
  • Certified Protection Officer (CPO)
  • Basic F&B Service Skills Certificate – procedure, 2023
  • Apple Certified Associate (ACA)
  • Hotel Safety and Emergency Procedures Certification – Northwind, 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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