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Skills

  • To-go order preparation
  • Banquet coordination
  • Attention to detail in order preparation
  • Cash and credit card transaction management
  • Food preparation
  • Sale expertise
  • Customer service benchmarking
  • Order accuracy
  • Cash handling protocol adherence
  • Complaint resolution with positive outcomes

Work Experiences

  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Supported the needs of a 12-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Evaluated a 12 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 17 tables per shift.
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $10 in daily wine sales.

Summaries

  • To increase sales and assist customers in selecting food and beverage items, provides in-depth menu knowledge.
  • Providing exceptional service to keep customers happy and sales high.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Ready to take on new challenges with a role in the system industry.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Within Food and Beverage, senior Room Service Server and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • With careful organization, he is an effective creator of service structures.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Well-organized and efficient, and I can get things done.
  • Room Service Server with 6 years of successful budget management and project management experience.

Accomplishments

  • Recorded
  • Helped store maintain a 2% customer satisfaction rate on secret shopper surveys.
  • Increased store sales by 16%.
  • Established
  • Elected to oversee expansion of store into Seattle.
  • Won
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Ensured
  • Documented
  • Solved

Affiliations

  • International Customer Service Association (ICSA)
  • Food & Beverage Association
  • Hospitality Industry Network (NEWH)
  • Association of Information Technology Professionals
  • National Restaurant Association
  • Jaycees
  • American Marketing Association
  • American Medical Informatics Association
  • Project Management Institute
  • International Council of Nurses

Certifications

  • Guest Service Gold® Certification – American Hotel & Lodging Educational Institute, 2023
  • Certified Business Analysis Professional (CBAP)
  • Hospitality & Tourism Management Certificate – method, 2018
  • Service Excellence Certificate from process, 2024
  • ServSafe
  • Allergen Awareness Training Certificate – standard, 2018
  • Cisco Certified Network Associate (CCNA)
  • Basic F&B Service Skills Certificate – procedure, 2023
  • CPR/First Aid/AED Certification – American Red Cross, 2021
  • Key Performance Indicators (KPIs) in Hospitality – procedure, 2023

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