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Skills

  • Failure mode and effects analysis (FMEA)
  • Defect Analysis and Reduction
  • Data analysis
  • Manufacturing Process Improvement
  • Audit coordination
  • First Aid/CPR
  • Microsoft Excel use
  • Continuous Improvement Initiatives
  • Customer service
  • Data-driven decision making

Work Experiences

  • Achieved cost savings of $18 by optimizing quality control procedures without compromising on final product quality.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with manufacturing and engineering teams.
  • Analyzed quality performance data.
  • Inspected the products and the progress of the workers throughout the production process.
  • Established and tracked the goals and objectives of the quality department.
  • Informed managers and production supervisors about production issues.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Achieved results across the past year.
  • Transported Workday to three years customer locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of project management and budget management as well as project management training.
  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Achieved a 69% reduction in production issues.
  • Achieved more efficient production cycles.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Assistant Quality Manager with 13 years of successful project management and data analysis experience.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.

Accomplishments

  • Developed and enforced a Corrective Action Plan that resulted in a 34% decrease in defective goods over a 6 months period.
  • Enhanced supplier quality control processes, decreasing rejected materials by 61% and improving overall supply chain performance.
  • Facilitated weekly quality review meetings with stakeholders resulting in a 22% reduction in open corrective actions over 18 months.
  • Designed a continuous improvement program, improving efficiency by 23% and increasing product quality and customer satisfaction ratings.
  • Streamlined material selection process, resulting in a 35% reduction in material defects and a cost savings of metric per quarter.
  • Supervised the implementation of an internal audit system, identifying and addressing major nonconformities that led to CPA readiness.
  • Collaborated with team of 5 in the development of system.
  • Executed regular internal and supplier audits which improved overall process compliance by 37%, ensuring adherence to ISO 9001 standards.
  • Monitored and analyzed quality control data, resulting in a sustained 66% reduction in nonconformities over a one year period.
  • Led the implementation of risk management protocols, decreasing quality-related incidents by 61% and resulting in higher product reliability.

Affiliations

  • Lean Six Sigma Black Belt Program - Attained expertise in process improvement methodologies for manufacturing.
  • Jaycees
  • Quality 4.0 Certification Series - Focused on digital transformation in quality control processes.
  • American Marketing Association
  • Society of Human Resource Management
  • Supplier Quality Review Board - Active participant in quarterly meetings to assess supplier performance and corrective actions.
  • National Association of Social Workers
  • International Council of Nurses
  • American Production and Inventory Control Society (APICS) - Participated in detailed supply chain and quality training.
  • Certified Manager of Quality/Organizational Excellence - Gained certification in 2015 by ASQ.

Certifications

  • Certified Quality Engineer (CQE) - 2019
  • Salesforce
  • Certified in Production and Inventory Management (CPIM) - Meridian
  • Statistical Process Control (SPC) Certificate - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Failure Mode and Effect Analysis (FMEA) Certification - Cedar Works
  • Lean Leader Certification - Cedar Works
  • Process Validation Certification - standard
  • SHRM Senior Certified Professional (SHRM-SCP)

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