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Skills

  • Communications
  • Operational improvement
  • Insurance billing
  • First Aid/CPR
  • Customer service
  • Project organization
  • Data-driven decision making using reports
  • Process debugging
  • Compliance with IT best practices
  • MS Office

Work Experiences

  • Achieved a performance increase of 67%.
  • Examined the current hardware and software and suggested changes to improve system performance.
  • Kept track of IT supplies inventory by checking levels on a two years basis.
  • Collaborated with external vendors to procure lab supplies and system upgrades under budget by 23%, optimizing resources.
  • Assisted with installation, configuration, and ongoing usability testing of campus-wide HubSpot rollout impacting over 11 users.
  • Carried out diagnostics on printers and multi-function devices, resolving printer issues for over 15 students and staff during process.
  • Assisted in designing and implementing security protocols for lab data handling, ensuring laboratory compliance with OSHA.
  • Achieved Outstanding Service Award for outstanding customer support.
  • Accomplished this in 2024.
  • Completed deployments 41% faster than previous implementations.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Process and initiative have a proven track record.
  • Computer Laboratory Assistant capable of assisting standard users in resolving issues with computer systems, mobile devices, and peripheral equipment.
  • Proficient in promoting method by leveraging process improvement and team leadership knowledge.
  • SAP and Power BI experts with exceptional interpersonal skills.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Ability to resolve issues with end-users in remote and desk-side environments quickly and patiently.
  • CPA and OSHA are her areas of expertise.
  • In a fast-paced environment, adept at both hardware and software troubleshooting.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Implemented user access control policies that enhanced system security and reduced unauthorized system access by 21%.
  • Led technical workshops for lab users focusing on Asana, improving proficiency across 18 participants.
  • Shadowed senior lab technicians to learn advanced diagnostic procedures, directly reducing the rate of non-recoverable hardware issues by 18%.
  • Revised and implemented lab policies on hardware usage, increasing compliance by 50% and improving safety protocol adherence.
  • Worked closely with faculty to ensure that all course-required software was updated and functional across 10 lab systems.
  • Led team efforts to upgrade lab infrastructure, cutting replacement cycle costs by 68% and improving overall computer performance.
  • Routinely tested backup systems to ensure data integrity, reducing the risk of data loss by 81%.
  • Coordinated with the IT department to upgrade lab systems, ensuring compliance with the latest security protocols.
  • Handled the setup and takedown of process required for special events and presentations, ensuring all technology performed seamlessly.
  • Assisted in the setup and configuration of specialized computing systems for course projects involving budget management, meeting all project deadlines.

Affiliations

  • Member of Cyber Defense Club – Engaged with peers to maintain and protect lab infrastructures; practiced offensive and defensive security techniques in lab simulations.
  • Volunteer Lab Assistant at Phoenix High School - Assisted teaching faculty with setting up secure and functional virtual labs for student training.
  • Recipient of Computer Science Department Merit Award, 2020 – Recognized for exceptional technical problem-solving and lab support efforts.
  • Graduate of Information Security Certified Professional Program (CISP) - Applied rigorous cyber security standards to student labs to prevent unauthorized access.
  • Co-chair of University Technology Committee - Assisted in drafting policies aimed at improving digital accessibility in lab environments.
  • Global contributor to the Free and Open Source Software Lab Network (FOSL) - Focused on implementing and troubleshooting open-source technologies within academic environments.
  • Volunteer at Local University's IT-Helpdesk - Contributed by troubleshooting lab issues and optimizing systems for student use.
  • Joined Local IT Professionals Network, 2017 - Exchanged key insights into laboratory system optimization and new technologies with local experts.
  • Technical Lead for Hackathon Lab Setup Teams - Coordinated the development of computing environments for coding competition events.
  • Member of University IT Operations Board - Collaborated on plans to improve the infrastructure, including increasing lab network bandwidth.

Certifications

  • Apple Certified Associate (ACA)
  • GIAC Certified Windows Security Administrator (GCWN)
  • Certified Virtualization Professional (CVP)
  • Azure Fundamentals Certification by Microsoft
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certification
  • Certified Wireless Network Administrator (CWNA)
  • Association for Project Management (APM)
  • Cisco Certified CyberOps Associate
  • Certified Public Accountant (CPA)

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