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Skills

  • Team management
  • Compliance with IT best practices
  • Customer service
  • Computer hardware troubleshooting
  • Organization
  • Troubleshooting proficiency
  • Hardware Configuration
  • Collaboration with IT teams
  • Planning and coordination
  • Data-driven decision making using reports

Work Experiences

  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Analyzed data across Atlanta campus.
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
  • Administered user permissions for networked systems.
  • Assisted in designing and implementing security protocols for lab data handling, ensuring laboratory compliance with OSHA.
  • Administered user permissions for local and remote networked systems, ensuring compliance with compliance security protocols.
  • Assisted during system.
  • Wrote whitepapers, user manuals, implementation documentation, and support base entries, among other technical documents.
  • Assisted standard customers with data connectivity issues, including troubleshooting and hardware rebooting.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Computer Laboratory Assistant is a hardworking and dependable Computer Laboratory Assistant who excels at stakeholder engagement and strategic planning.
  • Strong technical skills and experience in performance reporting.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • SAP and Power BI experts with exceptional interpersonal skills.
  • Risk assessment in procedure settings and strategic planning in client relations settings.
  • Complicated concepts must be communicated in a clear and concise manner.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Computer Laboratory Assistant with superior understanding and knowledge of Adobe Creative Suite and Workday in a Asana environment.
  • Experienced creator of user materials in a variety of formats.

Accomplishments

  • Worked closely with faculty to ensure that all course-required software was updated and functional across 10 lab systems.
  • Planned and executed hardware lifecycle improvements, extending equipment usability by 74% and reducing overall costs.
  • Prototyped new configurations for high-performance computing tasks, improving compute times by 19% for advanced lab projects.
  • Developed customized user training manuals for lab equipment, decreasing support resolution time by 37%.
  • Handled the setup and takedown of process required for special events and presentations, ensuring all technology performed seamlessly.
  • Administered and updated lab software across 17 machines, ensuring all systems met course and departmental requirements.
  • Monitored antivirus and security systems, resolving threats before they impacted uptime, maintaining a 16% clean system record.
  • Benchmarked new lab hardware to ensure optimal performance, improving efficiency across all computing stations by 58%.
  • Executed imaging of various Windows and Linux systems for lab computers, cutting manual setup times by 9 hours annually.
  • Shadowed senior lab technicians to learn advanced diagnostic procedures, directly reducing the rate of non-recoverable hardware issues by 18%.

Affiliations

  • Taught computer lab operation essentials as part of the Peer Tutoring Program – Provided one-on-one lessons as part of campus-wide tutoring efforts.
  • Graduate of Information Security Certified Professional Program (CISP) - Applied rigorous cyber security standards to student labs to prevent unauthorized access.
  • Active member of the National Association of Systems Administrators (NASA) Mentorship Program - Received mentorship on advanced IT troubleshooting methodologies.
  • Volunteer Lab Assistant at Phoenix High School - Assisted teaching faculty with setting up secure and functional virtual labs for student training.
  • Organizer for the Student Tech Lab Upgrade Initiative - Volunteered to assist in upgrading lab software and equipment for more efficient student training environments.
  • Member of the Global Web Professionals Guild - Participated in online forums about setting up secure coding and learning environments in educational institutions.
  • Student Advisor, Computer Science Club - Supervised a team of students in developing lab software tutorials; facilitated group knowledge-sharing workshops.
  • Affiliated with the National Computer Science Honor Society - Participated in seminars on advanced troubleshooting and lab maintenance procedures.
  • Participant in the university’s Academic Technology Working Group – Collaborated with peers to outline and execute technology strategies for lab upgrades and maintenance.
  • Recipient of Computer Science Department Merit Award, 2020 – Recognized for exceptional technical problem-solving and lab support efforts.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Technology Specialist (CTS)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Association for Project Management (APM)
  • Certified Ethical Hacker (CEH)
  • Azure Fundamentals Certification by Microsoft
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification

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