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Skills

  • Process improvement
  • Meeting logistics and coordination
  • Multitasking in a fast-paced environment
  • Document organization and retrieval
  • Managing meeting room reservations
  • Regulatory compliance
  • Client interaction and communication
  • Appointment scheduling
  • Project organization
  • Executive calendar oversight

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Compiled executive travel itineraries, meticulously coordinating airfare, accommodations, and meeting schedules for upper management.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Collaborated with senior management to implement new front-office procedural documents, leading to a 18% improvement in office efficiency.
  • Categorized all incoming correspondence.
  • Coordinated airfare and accommodations.
  • Developed an electronic filing system using ServiceNow.
  • Achieved a 71% improvement in office efficiency.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Hands-on professional with performance reporting and cross-functional collaboration abilities.
  • Versatile Front Office Secretary with risk assessment knowledge and strong stakeholder engagement abilities.
  • Flexible Front Office Secretary with 6 years of experience in category office environments.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Extensive experience in program office administration and related positions.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with risk assessment and data analysis fluency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.

Accomplishments

  • Greeted and assisted an average of 12 walk-in clients daily, leading to a 37% increase in client satisfaction ratings.
  • Researched and contacted required service providers to negotiate better office supply deals, ultimately reducing office expenditures by 37%.
  • Maintained an organized visitor log, achieving a perfect record for ensuring security protocols were followed for 16 consecutive months.
  • Streamlined document signing and invoice processing for executive team approvals, reducing approval turnaround time by 48%, improving overall departmental efficiency.
  • Implemented an appointment reminder protocol using HubSpot, improving client retention rates by 61%, and decreasing missed appointments by 14% in 18 months.
  • Worked with IT department to implement a front desk ticketing system for client inquiries, reducing response times by 68% and enhancing overall client satisfaction.
  • Assisted 4 remote employees with scheduling and document handling, seamlessly handling time-sensitive requests within established time frames.
  • Collaborated with team of 10 in the development of method.
  • Reduced office supply costs by 33% by effectively managing inventory and developing relationships with new vendors.
  • Processed an average of 10 documents daily, ensuring error-free data entry and reducing weekly filing errors by 40%.

Affiliations

  • International Virtual Assistants Association (IVAA)
  • Administrative Professionals Conference (APC)
  • Certified Administrative Professional (CAP)
  • American Payroll Association (APA)
  • Toastmasters
  • National Association of Federal Human Resources (NAFHR)
  • Rotary International
  • National Association of Legal Secretaries
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Administrative Support Certification - Brightline - 2021
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Microsoft Office Specialist (MOS) Certification - ServiceNow
  • Conflict Resolution in the Workplace Course - Northwind - 2018
  • Event Planning and Coordination Certification category
  • Advanced Diploma in Office Administration - Harbor & Co. - 2022
  • CPR and First Aid Certification - initiative - 2023
  • Front Office Management Certification Ironclad Systems, 2021

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