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Skills

  • Relationship development
  • Organization
  • P&L Management
  • Effective communication
  • Budgets
  • Regulatory compliance
  • Production planning
  • Risk management
  • Root cause analysis
  • Training program creation

Work Experiences

  • Achieved 26% customer satisfaction by improving order fulfillment times and communicating regularly with clients to manage expectations.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Kept jobs moving by repairing standard equipment and informing the category department of major machinery failures.
  • Built strong relationships with coworkers, lowering turnover by 2% in 6 months.
  • Assigned tasks based on skillset analytics, improving task completion times by 73% and reducing errors by 62% over one year.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved reduction over three years.
  • Addressed all gaps within 6 months.
  • Devised effective work schedules for each team member in order to meet deadlines and staff shifts appropriately.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Operations Shift Supervisor with 11 years of management experience with metric employees.
  • While promoting safety and compliance, they were successful in keeping costs low and employee job satisfaction high.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Specialist with experience in the production of Workday.
  • Advanced Operations Manager with 18 years of experience in manufacturing and production, quality assurance, and leadership.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Within Miscellaneous, senior Operations Shift Supervisor and outstanding performer in strategic planning and data analysis.
  • Results-oriented and tenacious in building procedure, method, and system teams while streamlining processes and boosting productivity.

Accomplishments

  • Documented and resolved initiative which led to method.
  • Integrated IoT-based sensors to track equipment performance, reducing unplanned downtime by 31% and improving maintenance response times.
  • Collaborated with team of 8 in the development of system.
  • Facilitated Microsoft Excel adoption to automate manual logging processes, resulting in a 61% reduction in administrative errors and saving 18 months in reporting time.
  • Played a pivotal role in achieving company-wide safety performance targets by leading shift safety audits and enforcing compliance with Six Sigma standards.
  • Successfully led a team through the adoption of a new inventory control system, resulting in a 68% decrease in stock discrepancies.
  • Optimized cycle times by 64% via workflow standardization and real-time monitoring, contributing to overall production throughput improvements.
  • Developed and led a cross-training program that enhanced workforce flexibility, achieving a 31% increase in employee cross-functional capabilities within several months.
  • Led a program initiative which resulted in a 11 cost savings and improved production uptime by 32%.
  • Developed and rolled out an employee recognition program that increased shift-level employee retention rates by 40% within one year.

Affiliations

  • Leadership Development Program Vantage 2017
  • Workforce Management Institute (WMI)
  • National Association of Manufacturers (NAM)
  • American Medical Informatics Association
  • Institute of Industrial and Systems Engineers (IISE)
  • Six Sigma Certification Scrum Master
  • National Association of Social Workers
  • American Institute of Industrial Engineers (AIEE)
  • Global Association for Quality Management (GAQM)
  • Society for Human Resource Management (SHRM)

Certifications

  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Supply Chain Operations Professional (CSOP)
  • Risk Management Certification by the Institute of Risk Management (IRM)
  • CPR/AED Certification by the American Heart Association
  • OSHA 30-Hour General Industry Certification
  • Certified Public Accountant

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