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Skills

  • Vendor negotiation
  • Food station setup
  • Regulatory compliance
  • Bill computation
  • Dining room management
  • Communication skills
  • Client feedback collection and response
  • Item promotion
  • Process improvement
  • Event marketing and sales strategies

Work Experiences

  • Collaborated with external vendors for catering and decor.
  • Accommodated special requests without delays.
  • Adjusted itineraries for last-minute changes.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved 18% client satisfaction with vendor selection.
  • Used HubSpot to record available tables after seating each party.
  • Created visually appealing setups for events.
  • Created keepsakes.
  • Achieved a 54% reduction in accidents or incidents.
  • Cultivated positive guest relations by managing information and coordinating quick seating.

Summaries

  • Offering 18 years of restaurant experience in initiative settings.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved consistently high guest satisfaction of 23%.
  • Birthday Host with 7 years of experience working for standard businesses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a solid 11 rating.
  • Balances server loads, kitchen staff limits, and customer preferences.

Accomplishments

  • Coordinated entertainment for themed birthday parties, increasing repeat business from satisfied clients by 32% over 2022.
  • Identified and resolved logistical issues such as equipment or decoration shortages, avoiding disruptions in 16 parties annually.
  • Generated new business contracts with local businesses, contributing to a 57% boost in corporate-sponsored birthday events.
  • Facilitated real-time adjustments for event schedules to accommodate last-minute entertainment changes, ensuring no loss in event quality.
  • Developed and implemented event timelines that improved party coordination, reducing delays by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented streamlined payment processes, reducing customer checkout time by 17% and improving overall guest experience.
  • Resolved an average of 13 customer complaints per month related to birthday event services, maintaining a 45% client retention rate.
  • Provided detailed event recaps to parents, including photos and post-event surveys, strengthening the customer relationship for future bookings.
  • Coordinated with parents and venue providers to streamline seating arrangements and entertainment during large birthday events.

Affiliations

  • Certified Meeting Planner (CMP) Designation
  • Board of Certified Event Planners (BCEP)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Jaycees
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Event Safety Alliance (ESA)
  • Themed Entertainment Association (TEA)
  • Children's Party Plan Network (CPPN)

Certifications

  • Certified Professional in Event Technologies (CPET) by Event Leadership Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Marketing Professional (CMP) by Meridian
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Photography Collaboration and Event Marketing Professional Certification by Brightline
  • Apple Certified Associate (ACA)

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