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Skills

  • Budgets
  • Data compliance and security standards
  • Customer service
  • Data storytelling and communication
  • Communications
  • Project organization
  • Operational improvement
  • Data collection process automation
  • Team building
  • KPI dashboard creation with ServiceNow

Work Experiences

  • Created detailed and pertinent reports to aid in business decision-making.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Accelerated data processing speeds by 42%.
  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built financial models forecasting revenue growth.
  • Collaborated with operational teams.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with IT to implement cloud-based business intelligence tools, reducing hardware costs by $15 and improving system scalability.
  • Solved category issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved 22% improvements in data synchronization.
  • Achieved 71% forecast accuracy improvements.
  • Analytical and results-driven Data Business Solutions Analyst with 13 years of experience in optimizing business processes through data analysis and cross-functional team collaboration.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • Achieved 84% improvements in productivity.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Dedicated to improving cost, process, and resource efficiency.
  • 2 years of Miscellaneous experience as a talented program developer and director.
  • Achieved operational savings.
  • Adept at automating weekly reporting through ServiceNow.

Accomplishments

  • Led the successful migration of legacy systems to a more secure and scalable cloud infrastructure, improving data accessibility for the business by 15%.
  • Optimized reporting workloads by automating data extraction and transformation processes, reducing time to report by 79%.
  • Resolved product issue through consumer testing.
  • Redesigned business analysis workflows using HubSpot, resulting in a 23% reduction in processing time and heightened data security.
  • Utilized advanced statistical modeling techniques to identify actionable insights, leading to a 56% enhancement in process efficiency.
  • Documented and resolved initiative which led to standard.
  • Analyzed large datasets to uncover insights that improved supply chain efficiency by 23%, resulting in reduced lead times and improved customer satisfaction.
  • Collaborated with team of 18 in the development of initiative.
  • Designed a central data repository using cloud services, eliminating data silos and improving cross-team collaboration by 68%.
  • Developed a predictive maintenance model using method that decreased equipment downtime by 80% and increased throughput capacity by program.

Affiliations

  • ITIL Foundation Certification – Applied IT service management best practices to data projects
  • American Society of Safety Professionals
  • Global Association of Risk Professionals (GARP) – Studied risk analytics in business solutions and financial data models
  • American Statistical Association (ASA) – Ongoing learning in data analytics, statistics, and reporting
  • Society for Industrial and Applied Mathematics (SIAM) – Studied applied math models in business analytics
  • Society of Women Engineers
  • Salesforce Certified Business Analyst – Linking CRM data insights to business intelligence reporting
  • Data Management Association International (DAMA) – Focus on data governance and data quality best practices
  • Association of Business Process Management Professionals (ABPMP) – Ongoing work on process-oriented data solutions
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Data Analytics Professional Certificate
  • ServSafe
  • Machine Learning Practitioner Certification
  • Business Process Management (BPM) Certification
  • Google Certified Professional Cloud Architect
  • PMP Certification (Project Management Professional)
  • Certified Public Accountant
  • Certified Analytics Professional (CAP)
  • Cisco Certified Internetwork Expert (CCIE)

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