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Skills

  • Patient education and counseling
  • Seasoned in medical clinical procedures
  • Interdisciplinary collaboration with nephrologists
  • Clinical standards compliance and audits
  • Drug inventory management
  • Budget management and cost optimization
  • Healthy meal preparation
  • Data-driven decision making
  • Patient Safety Protocols and Procedures
  • Staff management

Work Experiences

  • Achieved a 57% improvement in patient satisfaction.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Authored and enforced new safety protocols to reduce exposure risks for both staff and patients in compliance with state regulations.
  • Built and maintained relationships with vendors.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Was in charge of a group of 8 pharmacy technicians.
  • Advocated for grant funding.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.

Summaries

  • A gifted individual who speaks 17 languages fluently.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Accomplished Dialysis Manager.
  • Coordinate patient admission and discharge.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved high scores during annual audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Achieved 85% improvements in data accuracy.
  • Achieved improvement over 2016.

Accomplishments

  • Introduced patient satisfaction surveys that provided actionable insights, leading to a 17% increase in reported patient wellbeing scores over 14 months.
  • Reduced hospital readmissions by 80% through the implementation of an optimized post-dialysis follow-up care program over a 7-month period.
  • Leveraged quality assurance techniques, reducing clinical audit discrepancies by 54% and ensuring compliance with all state and federal regulations.
  • Consistently exceeded department performance goals, contributing to a 67% increase in overall clinic profitability as well as achieving system.
  • Chaired a task force on patient safety, which resulted in improved hazard reporting protocols and reduced staff response times to potential patient emergencies by 82%.
  • Enhanced patient onboarding experience, reducing onboarding time from 15 weeks to 16 days while improving initial treatment compliance by 39%.
  • Proactively collaborated with cross-disciplinary teams to maintain inventory accuracy, leading to a 60% reduction in resource wastage and better patient care.
  • Successfully collaborated with the administration to establish an annual professional development program for clinical staff, increasing certification rates by 53%.
  • Collaborated with recruitment and talent management teams to introduce referral programs, reducing the average time-to-hire by 9 weeks.
  • Implemented a data-analytics approach to outpatient diagnostics, increasing lab testing efficiency by 57% and reducing report turnaround times.

Affiliations

  • Hospital Improvement Innovation Network (HIIN) Steering Committee 2023
  • American Society of Nephrology (ASN)
  • Registered Member of the Kidney Care Partners Alliance
  • Association for Computing Machinery
  • Health Information Management Systems Society (HIMSS)
  • National Association of Social Workers
  • American Marketing Association
  • American Medical Informatics Association
  • Hospital Executive Leadership Group Participant
  • Society of Women Engineers

Certifications

  • Certified Lean Healthcare Professional (CLHP) - Lean Enterprise Institute
  • Disease Management Certification - Health Care Credentialing Association
  • Associate of the American College of Healthcare Executives (ACHE) - American College of Healthcare Executives
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Facility Manager (CFM) - International Facility Management Association
  • ServSafe
  • Advanced Cardiac Life Support (ACLS) Certification – American Heart Association
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Six Sigma Green Belt Certification - International Association for Six Sigma Certification

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