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Skills

  • Conflict resolution and problem-solving
  • Immunizations
  • Project oversight
  • Staff management
  • Drug utilization review
  • Employee Engagement and Satisfaction
  • Inventory and resource allocation
  • Crisis management in high-stress environments
  • Occupancy strategies
  • Electronic Medical Records (EMR) system integration

Work Experiences

  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Increased patient satisfaction by 11% within the past year.
  • Championed initiatives to increase staff engagement, resulting in a 30% decrease in turnover rate in 2017.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Captured $8 in additional reimbursements.
  • Collaborated with nephrologists and interdisciplinary teams to develop individualized treatment plans for 3 patients, improving outcomes by 19%.
  • Achieved a 52% decrease in adverse patient reactions.
  • Authored new safety protocols.
  • Authored and enforced new safety protocols to reduce exposure risks for both staff and patients in compliance with state regulations.
  • Aimed initiatives at underserved populations.

Summaries

  • Accomplished Dialysis Manager with experience in healthcare compliance and risk mitigation, reducing staff and patient exposure by enforcing strict safety protocols in line with state regulations.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Bringing a successful career history of more than 12 years to the table.
  • Develop and lead an office staff that is productive and efficient.
  • Achieved a 44% reduction in data entry time.
  • Within Miscellaneous, senior Dialysis Manager and outstanding performer in stakeholder engagement and team leadership.
  • Achieved a 55% error-rate reduction.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Hope to help Meridian achieve even greater success by leveraging my personal skill set and proactive demeanor.

Accomplishments

  • Increased patient satisfaction scores by 33% after developing and launching a peer-support program aimed at enhancing emotional well-being.
  • Resolved product issue through consumer testing.
  • Collaborated with recruitment and talent management teams to introduce referral programs, reducing the average time-to-hire by 9 weeks.
  • Managed the scheduling and staffing of 14 dialysis centers, resulting in increased workflow efficiency and a 62% reduction in overtime hours.
  • Led quality improvement projects that resulted in 19% improvement in key operational metrics, including patient retention and staff productivity.
  • Developed continuous improvement protocols focused on quality assurance, driving a 85% reduction in treatment-related errors across Chicago during 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led and mentored a team of 9 dialysis nurses and technicians, achieving a 45% increase in patient satisfaction ratings over 12 months.
  • Enhanced patient onboarding experience, reducing onboarding time from 15 weeks to 16 days while improving initial treatment compliance by 39%.
  • Successfully collaborated with the administration to establish an annual professional development program for clinical staff, increasing certification rates by 53%.

Affiliations

  • National Renal Administrators Association (NRAA)
  • Red Cross Disaster Preparedness and Response Team Volunteer 2020
  • International Society for Hemodialysis (ISHD)
  • Association for Computing Machinery
  • Board Member, Kidney Disease/Fundraising Advocacy Group Columbus 2022
  • Association for Supply Chain Management (APICS)
  • Member, Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Society of Safety Professionals
  • Accreditation through the Joint Commission Dialysis Program 2019
  • Lean Six Sigma Certification in Healthcare Process Improvement procedure 2021

Certifications

  • ServSafe
  • Certified Healthcare Risk Management (CHRM) - framework
  • Certified Facility Manager (CFM) - International Facility Management Association
  • CompTIA A+ Technician
  • Certified Lean Healthcare Professional (CLHP) - Lean Enterprise Institute
  • Healthcare Quality Certification (CPHQ) – National Association for Healthcare Quality
  • Advanced Cardiac Life Support (ACLS) Certification – American Heart Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Associate of the American College of Healthcare Executives (ACHE) - American College of Healthcare Executives
  • Certified Public Accountant

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