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Skills

  • Satellite Imagery
  • Results-oriented mindset
  • Client relationship management
  • Client acquisition strategy
  • Business operations
  • Regulatory compliance
  • Negotiation and persuasion
  • Communications
  • Budgetary oversight and savings
  • Informational mapping

Work Experiences

  • Boosted year-over-year sales growth by 18%.
  • Created training modules on best practices.
  • Designed monthly performance reports.
  • Collaborated with marketing teams to personalize outreach strategies, lifting email open rates by 42% and conversions by 63%.
  • Delivered results over three years.
  • Deployed a customer-driven solutions strategy.
  • Achieved Top Performer for exceptional service.
  • Achieved a $9 cost reduction.
  • Achieved results over the past year.
  • Collaborated with clients to understand their unique business needs, leading to a Tableau adoption increase by 45%.

Summaries

  • Achieved a 50% improvement in client retention rates.
  • Achieved measurable improvements in client relations.
  • Accomplished in delivering structured client performance reports that have led to framework, providing insightful guidance to stakeholders.
  • Contributed to a 45% increase in deal closure rates.
  • Achieved $10 revenue growth.
  • Client-centric professional who has spearheaded initiatives leading to 74% fewer onboarding delays and improved overall client experience.
  • Individual who promotes the adoption of agronomic solutions and leads customer training opportunities.
  • Costs were consistently reduced while profits were increased.
  • Achieved 55% fewer onboarding delays.
  • Individual who is well-versed in horticultural and agronomic cropping systems.

Accomplishments

  • Enhanced communication protocols, reducing internal resolution times for support cases by 80% and streamlining client escalations.
  • Established clear communication channels between departments, which cut inquiry response time by 41% leading to faster client satisfaction resolution.
  • Partnered with leadership to conduct regular performance reviews for the customer service team, contributing to a 26% increase in service quality ratings.
  • Collaborated with the CRM team to optimize platform usage, boosting user adoption rates by 39%, and improving customer insights.
  • Utilized Asana to enhance data entry accuracy and reduce errors by 28%, ensuring seamless reporting and improved decision-making.
  • Achieved Lean for excellence in CRM management, resulting in 56% improvement in data accuracy and timely responses.
  • Monitored a portfolio of over 4 customer accounts, resulting in a 63% improvement in operational efficiency and client retention.
  • Collaborated effectively with cross-functional stakeholders to deliver quarterly business reviews to 13 clients, increasing satisfaction scores by 25%.
  • Implemented strategic initiatives aimed at premium service clients, increasing the Net Promoter Score (NPS) by 16%.
  • Documented and resolved system which led to metric.

Affiliations

  • National Contract Management Association (NCMA)
  • Project Management Institute
  • Freemason
  • Toastmasters
  • American Medical Informatics Association
  • Society for Customer Engagement Professionals (SCEP)
  • Society for Human Resource Management (SHRM)
  • Customer Relationship Management Institute
  • Society for Customer-Focused Leadership
  • International Association of Contract and Commercial Management (IACCM)

Certifications

  • Certified in Governance, Risk and Compliance (CGRC) - ISACA
  • Customer Service Excellence Certification Brightline
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Customer Success (CPCS) – program
  • Certified Information Systems Auditor (CISA) - system
  • Apple Certified Associate (ACA)
  • Certified Revenue Management Executive (CRME) – Hospitality Sales and Marketing Association International (HSMAI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Relationship Management (CRM) System Specialist – Lakeside Partners

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