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Skills

  • Inspection reviews
  • Product testing
  • Microsoft Office expertise
  • MS Office
  • Operational improvement
  • Project organization
  • Public speaking
  • Communications
  • Budgets
  • Data Management

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.
  • Upgraded the hardware and software on 12 of the office computers.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Solved
  • Managed
  • Successfully led key projects that yielded a framework.
  • Wrote user documentation to provide clear and accurate instructions for common problems and questions to users and clients.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Kept track of everything.
  • Sought advice.

Summaries

  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Support Generalist.
  • Motivated Support Generalist with experience managing large-scale projects, including budgeting and administration.
  • Within Healthcare, senior Support Generalist and outstanding performer in quality assurance and process improvement.
  • Power BI expert with database management experience.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Support Generalist who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • System upgrades and optimization, technical troubleshooting, and end-user training are all areas of expertise.

Accomplishments

  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed and audited over 7 support cases in 2023, helping to optimize the internal database for improved searchability and efficiency.
  • Documented and resolved category which led to process.
  • Created
  • Won
  • Achieved 20% first-contact resolution rate through targeted support process optimization and staff training.
  • Guided
  • Collaborated with team of 15 in the development of category.
  • Represented

Affiliations

  • Association of Support Professionals
  • Zendesk Partners Association
  • International Customer Service Association (ICSA)
  • American Marketing Association
  • National Alliance of Postal and Federal Employees (NAPFE)
  • Toastmasters
  • Project Management Institute
  • American Medical Informatics Association
  • IT Service Management Forum (itSMF) – 2022
  • Lions Club

Certifications

  • SAP ERP Certification - User Support
  • First Aid/CPR Certified
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • ServSafe
  • Accredited Customer Care Professional (CCP) – Brightline
  • Salesforce
  • Certified Public Accountant
  • CompTIA A+ Technician

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