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Skills

  • Negotiation
  • Data-driven decision making
  • Process improvement
  • Relationship development
  • Project organization
  • Customer service
  • Budget optimization
  • Financial reporting
  • Conflict resolution
  • Cost-saving analysis

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that category operations ran smoothly.
  • Achieved 42% reduction in delivery times.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Accelerated project timelines.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved sustained high performance.
  • Created category and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Clear understanding of data analysis and project management as well as performance reporting training.
  • Interim Department Manager with 13 years of successful stakeholder engagement and project management experience.
  • Accomplished at identifying key process inefficiencies, leading to cost reductions of 85% and streamlining complex workflows.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Introduced new performance tracking tools, resulting in a 36% reduction in project timelines and enhanced reporting capabilities.
  • Created a robust feedback system to track employee and customer feedback, improving satisfaction rates and lowering response times.
  • Led analysis and reporting on department performance, resulting in a 36% improvement in KPIs related to customer satisfaction.
  • Increased company visibility by leading partnerships with external stakeholders and industry groups, leading to new business opportunities and $12 in future revenues.
  • Introduced a continuous improvement framework that saved the department $3 annually in operational costs.
  • Budgeted and oversaw multiple projects that delivered $4 in new revenue for the company in 2020, exceeding financial objectives.
  • Successfully implemented a technology upgrade that increased digital process adoption by 69%, reducing manual errors.
  • Directed weekly cross-functional team meetings with 13 departments to align on goals and accelerate project timelines, achieving set targets 15 weeks ahead of schedule.
  • Collaborated with vendors and suppliers to negotiate better terms, resulting in $5 in annual savings for the department.
  • Orchestrated a lean manufacturing initiative, eliminating bottlenecks and reducing waste by 37% across critical processes.

Affiliations

  • International Society for Performance Improvement (ISPI)
  • National Organization for Human Services (NOHS)
  • International Council of Nurses
  • Toastmasters
  • Society of Human Resource Management
  • Professional BusinessWomen of California (PBWC) - Active participant in leadership workshops
  • International Association of Innovation Professionals (IAOIP) - Member studying new initiatives in product launches
  • National Management Association (NMA) - Member 2017
  • Change Management Institute Boston
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Certified Professional in Project Management (CPPM) – Cedar Works
  • Certified Enterprise Risk Management Professional (CERMP)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management
  • CompTIA Security+

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