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Skills

  • Filing, scanning, and faxing medical documents
  • Cash handling and co-pay processing
  • Communications
  • Crisis management and emergency prioritization
  • Organization
  • Standard equipment
  • Calendar management for multiple healthcare professionals
  • Conflict resolution in patient interactions
  • Bilingual German proficiency
  • Flexibility in various healthcare settings and demands

Work Experiences

  • Communicated with external labs and imaging centers to facilitate the timely exchange of patient test results, improving diagnostic timelines.
  • Answered insurance questions.
  • Conducted quality control on patient documents.
  • Achieved a 41% approval rate.
  • Collected and accurately entered patient data within Adobe Creative Suite, ensuring records were up to date for more efficient treatment planning.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Coordinated medical referrals between clinics.
  • Achieved reduction over 18 months.
  • Assisted in the training and onboarding of 7 new administrative team members, ensuring a smooth transition and consistent quality of service.
  • Decreased no-show rates by 83%.

Summaries

  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Clear understanding of quality assurance and performance reporting as well as team leadership training.
  • Proven experience in category and method environments, as well as knowledge of provider requirements.
  • Within Miscellaneous, senior Front Desk Medical Assistant and outstanding performer in risk assessment and process improvement.
  • Accurate updates to medical histories.
  • Assisted with appointment scheduling.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • ServiceNow advanced abilities

Accomplishments

  • Reduced patient check-in/out wait times by 69% by reorganizing front desk workflows and implementing more efficient processes.
  • Trained 4 new front desk employees on using SAP scheduling software, improving team efficiency by 50%.
  • Implemented a new front desk workflow that increased daily patient capacity by 54%, directly contributing to clinic revenue growth.
  • Improved patient satisfaction scores by 68% through proactive problem-solving at the front desk in high-pressure situations.
  • Single-handedly managed the front desk and clinic scheduling on high-traffic days, ensuring the clinic met its daily appointment goals without interruptions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced patient data accuracy by conducting regular audits of electronic records in method, reducing documentation errors by 58% over 4 months.
  • Successfully coordinated 17 patient referrals between primary and specialty care providers, reducing referral processing times by 62%.
  • Achieved 5 consecutive months of error-free scheduling and billing execution, improving office accuracy and reducing claims denials.
  • Reduced patient no-show rates by 61% by deploying a patient reminder system that was integrated into the clinic’s scheduling software.

Affiliations

  • Educational affiliate with procedure
  • International Council of Nurses
  • Insurance Billing and Coding certification
  • American Medical Informatics Association
  • American Marketing Association
  • Association for Computing Machinery
  • American Academy of Family Physicians (AAFP)
  • International Association of Administrative Professionals (IAAP)
  • Freemason
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • Certified Phlebotomy Technician (CPT) Lakeside Partners to assist nurses/doctors with lab draws
  • Healthcare Claims Management Certification Vantage for billing, claims verification and resolution
  • Salesforce
  • Certified Front Office Assistant Cedar Works, essential front-desk protocols and HIPAA compliance
  • AAPC Medical Coding for Risk Adjustment (CRC) Certification Meridian
  • Microsoft Office Specialist (MOS) Certification, added proficiency in administrative tools for scheduling
  • Certified Business Analysis Professional (CBAP)
  • Medical Billing and Coding Certification (AMBA - CMRS) Cedar Works for insurance coding expertise
  • CMS Advanced Diagnostic Coding (ADC) Certification

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