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Skills

  • Customer service excellence in healthcare settings
  • Relationship development
  • Lab result documentation and distribution
  • Budgets
  • Clinical workflow optimization
  • Team management
  • Problem resolution
  • HIPAA Compliance and Confidentiality
  • Medical terminology usage
  • Insurance verification and billing accuracy

Work Experiences

  • Achieved reduction over 18 months.
  • Created patient charts.
  • Coordinated medical record requests, handling inquiries with sensitivity and maintaining compliance with data protection laws.
  • Cooperated with emergency departments at nearby hospitals.
  • Conducted front office operations during peak hours.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Collected and accurately entered patient data.
  • Contributed to establishing a more organized filing system, enabling quicker access to medical records, and reducing search time by 38%.
  • Assisted physicians by preparing patient charts.
  • Decreased no-show rates by 83%.

Summaries

  • Exceptional attention to detail, collaboration, and typing skills.
  • Collaborative healthcare professional.
  • Knows how to manage charts, forms, and payments.
  • Accomplished Front Desk Medical Assistant.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Collaborated with nursing and physician teams.
  • Certified Medical Administrative Assistant.
  • For a busy framework practice, a capable Front Desk Medical Assistant capable of handling all medical administrative needs.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Achieved 100% accuracy in claims processing.

Accomplishments

  • Successfully coordinated 17 patient referrals between primary and specialty care providers, reducing referral processing times by 62%.
  • Enhanced patient data accuracy by conducting regular audits of electronic records in method, reducing documentation errors by 58% over 4 months.
  • Developed and maintained a Jira database to track and schedule follow-up appointments, improving patient retention rates by 84%.
  • Improved patient satisfaction scores by 68% through proactive problem-solving at the front desk in high-pressure situations.
  • Reduced patient check-in/out wait times by 69% by reorganizing front desk workflows and implementing more efficient processes.
  • Balanced daily administrative tasks, including appointment scheduling and medical supply inventory management, ensuring smooth clinic operations.
  • Resolved patient scheduling conflicts using Salesforce, minimizing missed appointments and increasing patient adherence to medical guidelines by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Verified patient insurance coverage for 10 patients each day, with a 35% success rate, minimizing delays in treatment scheduling.
  • Collaborated with medical and administrative staff to streamline patient flow, resulting in a 31% decrease in average patient wait times during peak hours.

Affiliations

  • Society of Women Engineers
  • Medical Office Assistant Certification (MOAC) from NHA
  • Red Cross CPR and First Aid Certification
  • Health Information and Management Systems Society (HIMSS)
  • Participant in HIPAA Compliance Training by Lakeside Partners
  • Association of Information Technology Professionals
  • Jaycees
  • American Association of Medical Assistants (AAMA)
  • Lions Club
  • International Association of Administrative Professionals

Certifications

  • Certified Front Office Assistant Cedar Works, essential front-desk protocols and HIPAA compliance
  • Health Information Technology (HIT) Certification – Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Patient Financial Services (PFS) Certification Harbor & Co., strengthening familiarity with medical finance systems
  • Microsoft Office Specialist (MOS) Certification, added proficiency in administrative tools for scheduling
  • Certificate in Medical Office Administration Summit Group, including enhanced patient check-in/out procedures
  • Certified Healthcare Access Associate (CHAA) Summit Group for optimized front-end healthcare administration
  • Certified Outpatient Coder (COC) - Harbor & Co.
  • Insurance Billing and Coding Specialist Certification - Beacon Labs

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