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Skills

  • Business Administration
  • Team management
  • Conflict Resolution & Mediation
  • Community building & peer engagement
  • Bookkeeping
  • Data entry
  • Customer Relationship Management (CRM) Tool Proficiency
  • Team building
  • Supervision
  • Email marketing campaign management

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved a 20% improvement in open rates.
  • Aligned social media efforts with member engagement goals.
  • Collaborated with cross-functional teams to innovate digital engagement programs, increasing virtual participation by 9 users over 2020.
  • Restructured installation processes and staff teams, resulting in a 14% increase in productivity.
  • Aligned engagement opportunities based on needs.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Conducted seminars for members.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Achieved a 7 annual increase in member-generated revenue.

Summaries

  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Coordinator of Member Engagement.
  • Aligned strategies with member needs.
  • Coordinator of Member Engagement is a multi-talented Coordinator of Member Engagement who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 80% engagement improvements.
  • Achieved a 55% boost in member satisfaction.
  • Certified expert in organizing high-impact member workshops.
  • Adept at tracking key performance indicators and presenting insights, leading to targeted improvements in engagement and retention.
  • Highly skilled in performance reporting terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Professional in office management and administration with 13 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Led an engagement team that increased active participation in online webinars by 23% over the past year.
  • Trained a team of 3 volunteers for a members’ annual event, elevating event satisfaction rates by 85%.
  • Coordinated the launch of a recruitment campaign yielding a 75% increase in new member onboarding.
  • Redesigned member engagement processes within the platform HubSpot, boosting active participation by 61%.
  • Collaborated with the CRM analyst to generate weekly reports on member engagement, analyzing 10 key KPIs to target future outreach strategies.
  • Documented and resolved program which led to category.
  • Collaborated with the IT team to enhance the member dashboard, resulting in an 15% increase in user satisfaction scores.
  • Worked closely with customer success to implement a series of strategic partnerships, achieving a 54% increase in member benefits.
  • Improved engagement tracking in the CRM system, which led to a 65% faster issue resolution and a 73% reduction in member churn.
  • Streamlined the onboarding process for new members, cutting onboarding time by 74% and increasing member satisfaction scores.

Affiliations

  • Lions Club
  • National Association for Professional Managers
  • International Council of Nurses
  • Rotary International
  • Association for Computing Machinery
  • National Customer Service Association (NCSA)
  • Global Membership Engagement Network (GMEN)
  • Membership Growth and Engagement Alliance
  • International Association of Membership Managers
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Certified Community Manager (CCM)
  • Certified Public Accountant
  • Certified Professional in Talent Development (CPTD)
  • Cisco Certified Network Associate (CCNA)
  • MAP™ Growth Marketing Certification Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Hootsuite Social Media Marketing Certification
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Google Ads Certified Professional

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