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Skills

  • Aftercare Program Administration
  • First Aid/CPR
  • Relationship development
  • Risk assessment and mitigation
  • Data Analytics Software (Salesforce)
  • Performance metrics evaluation
  • Digital Attendance Tracking Systems
  • Continuous improvement strategies
  • Team management
  • Escalation management

Work Experiences

  • Achieved 77% satisfaction in aftercare program surveys.
  • Conducted routine audits of student records.
  • Collaborated with external vendors to provide additional enrichment opportunities for students, resulting in 32% satisfaction in aftercare program surveys.
  • Collaborated with local businesses.
  • Analyzed program enrollment data to optimize staffing and space allocation, resulting in a 43% increase in daily operational efficiency.
  • Built and fostered relationships with community partners to extend resource access for students by 11%, widening the scope of extracurricular activities.
  • Achieved a 45% increase in secured funding.
  • Achieved 51% reduction in accidents.
  • Achieved President's Club for outstanding aftercare program management.
  • Addressed client concerns.

Summaries

  • Adept at building strong, motivated workforces.
  • Costs were consistently reduced while profits were increased.
  • Boosted student outcomes by 46%.
  • Accomplished Aftercare Manager specializing in developing student-centered services, achieving 39% improvement in outcomes while overseeing budgets of $4 to maintain financial stability.
  • Achieved service excellence.
  • Balanced operational demands.
  • Achieved 78% improvement in student performance.
  • Achieved 85% improvement in outcomes.
  • Continually improved staff productivity by 21%.
  • Aligned operational processes with organizational objectives.

Accomplishments

  • Managed escalations between families and staff, reducing resolution times by 50% and increasing family satisfaction.
  • Developed and implemented structured aftercare programs that increased parental satisfaction by 85%, as measured by yearly surveys.
  • Developed and executed retention strategies that led to a 20% improvement in year-over-year aftercare enrollment.
  • Achieved Six Sigma in child behavior management, augmenting the quality of staff-student interactions during aftercare activities.
  • Introduced proactive parent-teacher communication systems, enhancing family involvement by 36%, as recorded in the yearly evaluation.
  • Spearheaded a revamp in family communication strategies, resulting in a 21% increase in family engagement with aftercare events.
  • Collaborated with team of 8 in the development of category.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with 14 educational psychologists to design behavioral support plans, reducing incidents by 29% across enrolled students.

Affiliations

  • Early Childhood Education Association of Atlanta
  • Child and Youth Care Certification Board (CYCCB)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • National Association for Family Child Care (NAFCC)
  • Quality Afterschool Initiative (QAI)
  • Association for Supply Chain Management (APICS)
  • American Red Cross Disaster Response and Crisis Management Certification
  • International Play Association (IPA)
  • National Network for Family Resiliency (NNFR)

Certifications

  • Behavior Management and Classroom Strategies (BMS) Certification - framework
  • Health and Safety Certification for School-Age Care Programs - Brightline
  • Certified Program Manager for After School Professionals (CPM-ASP) - 2021
  • Certified Customer Service Manager (CCSM) - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Behavioral Coaching and Mentoring Certification - 2019
  • Certified Youth Development Professional (CYDP) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Time Management Strategies for Managers Certification - method, 2020

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