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Skills

  • Digital Attendance Tracking Systems
  • Process optimization
  • Continuous improvement strategies
  • Business operations
  • Emotional intelligence
  • Supervision
  • Strategic planning and execution
  • Behavioral analysis
  • Communications
  • Customer Relationship Management (CRM)

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved President's Club for outstanding aftercare program management.
  • Built relationships with community partners.
  • Collaborated with external vendors to provide additional enrichment opportunities for students, resulting in 32% satisfaction in aftercare program surveys.
  • Analyzed program enrollment data.
  • Analyzed customer feedback.
  • Achieved efficiency through software automation.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 40% customer satisfaction rate.
  • Achieved a 45% increase in secured funding.

Summaries

  • Collaborated with local organizations for outreach efforts.
  • Achieved 77% engagement improvement.
  • Achieved service excellence.
  • Consistently exceeded service expectations.
  • Acknowledged for consistent delivery of high-quality services.
  • Aligned operational processes with organizational objectives.
  • Balanced operational demands.
  • Achieved a 38% client satisfaction rate.
  • Certified in operational budget management.
  • Expert in spearheading research into system, method, and initiative topics, as well as securing critical funding for university operations.

Accomplishments

  • Collaborated with 14 educational psychologists to design behavioral support plans, reducing incidents by 29% across enrolled students.
  • Hosted public speaking events to promote aftercare services, driving awareness and increasing new enrollments by 20%.
  • Successfully introduced a wellness program for aftercare staff that reduced turnover by 59% within 5 months.
  • Introduced proactive parent-teacher communication systems, enhancing family involvement by 36%, as recorded in the yearly evaluation.
  • Oversaw compliance with state and local licensing requirements, achieving OSHA and attaining a 48% success rate in inspections.
  • Managed escalations between families and staff, reducing resolution times by 50% and increasing family satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined enrollment processes by developing online registration tools, reducing administrative overload by 43%.
  • Resolved product issue through consumer testing.
  • Expanded available aftercare services to include homework assistance, increasing academic support among participating students by 70%.

Affiliations

  • American Marketing Association
  • YMCA Afterschool Standards Committee
  • Jaycees
  • Association for Middle Level Education (AMLE)
  • American Medical Informatics Association
  • American Management Association (AMA) for leadership development
  • Lions Club
  • Toastmasters
  • Child and Youth Care Certification Board (CYCCB)
  • Society of Women Engineers

Certifications

  • School-Age Childcare Accreditation Training Certification - Brightline, 2017
  • Certified Business Analysis Professional (CBAP)
  • Managing Challenging Behaviors in Childcare - procedure, 2017
  • Certified Customer Service Manager (CCSM) - Beacon Labs
  • Certified Public Accountant
  • Health and Safety Certification for School-Age Care Programs - Brightline
  • Cultural Competency Certification for Childcare Workers - 2018
  • Child Care Director Certification - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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