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Skills

  • Territory Sales Experience
  • Analytical thinker
  • Trauma-informed care
  • Discipleship
  • Alternative Discipline Techniques
  • Compassionate and active listener
  • Skilled multi-tasker
  • Drugs in the Workplace seminar
  • Child welfare advocate
  • HIPAA guidelines

Work Experiences

  • Was in charge of maintaining a large database of job openings.
  • Oversaw training programs for over 12 new recruits each year.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Determined whether or not customers were eligible for various benefit programs and services.
  • Was in charge of volunteer logistics, including scheduling, inventory, and transportation.
  • Facilitated group and individual support sessions with biological and foster families for reintegration into their homes.
  • Had planned ahead.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Parent support groups on topics like positive discipline and parenting styles were facilitated by me.
  • Families were referred to food banks, financial assistance programs, employment and training assistance, as well as health and immigration services.

Summaries

  • Team player who is adaptable and versatile while maintaining a sense of humour under pressure.
  • Looking for a way to get involved in personnel training while also promoting safety measures.
  • She is focused and multilingual, and she enjoys leading focus groups.
  • Prepared to contribute 4 years of experience to a growing community.
  • With 7 years of experience in the public sector, I am a results-oriented community service professional and manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conflict resolution and intervention training is extensive.
  • When developing programs to grow ministry and outreach, skilled in directing day-to-day operations.
  • Public health analyst with excellent communication skills who is currently pursuing an MBA.
  • Focused on customer service

Accomplishments

  • Recruited volunteers and secured partnerships to expand service capacity, facilitating crisis support for 16 youth at risk of homelessness.
  • Coached youth in conflict resolution strategies, recording a 47% decrease in peer mediation cases at standard.
  • Resolved product issue through consumer testing.
  • Delivered one-on-one behavioral counseling to teens, reducing recidivism rates by 29% within one year.
  • Developed and executed a year-round outreach initiative, expanding the program's reach to 18 local schools by 2015.
  • Implemented innovative mental health first aid training for staff members, resulting in faster crisis response and a 85% increase in de-escalation success.
  • Oversaw production and distribution of an innovative disaster recovery brochure nationally recognized as a best practices resource.
  • Provided advocacy and case management for foster youth, supporting 26% of them in achieving stable housing and education by 2021.
  • Provided direct support to young individuals during court hearings, advocating for their needs and securing over 48% positive legal outcomes.
  • Increased participation in positive peer groups by 49% through targeted outreach and programming, improving social engagement levels.

Affiliations

  • American Professional Society on the Abuse of Children (APSAC)
  • Clinical Social Work Association (CSWA)
  • Society for Adolescent Medicine (SAM)
  • Council on Accreditation (COA)
  • Lions Club
  • American Society of Safety Professionals
  • Collaborative for Academic, Social, and Emotional Learning (CASEL)
  • American Group Psychotherapy Association (AGPA)
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • National Alliance on Mental Illness (NAMI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Group Home Worker - Brightline
  • Certified Public Accountant (CPA)
  • Certified Youth Trauma Counselor - Ironclad Systems
  • Licensed Clinical Social Worker
  • Community Outreach Certification - Summit Group
  • Association for Project Management (APM)
  • Mentor Training Program for At-Risk Youth - method or Meridian
  • Project Management certification
  • Child and Adolescent Needs and Strengths (CANS) Certification - Illinois

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